ABIGAIL KRISKE
Scottsdale,AZ
Summary
Dynamic fine-dining server with over three years of experience in the hospitality and food and beverage industry, consistently delivering exceptional customer service and creating memorable dining experiences. Skilled in managing high-volume environments with precision, ensuring every detail meets the highest quality standards. Committed to professional growth and eager to embrace new opportunities that enhance skills and contribute to team success. Recognized for a proactive approach in anticipating guest needs, fostering a welcoming atmosphere, and driving repeat patronage.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pool Server
Westin Kierland
Scottsdale, AZ
02.2025 - Current
- Boosted guest enjoyment by offering top-notch service at poolside.
- Managed inventory and restocked supplies to ensure seamless operations during peak hours.
- Maintained cleanliness and organization of service areas to enhance guest experience.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
Infinity Pool Server/ Jade Bar Cocktail Server
Sanctuary Camelback Mountain Resort And Spa
Paradise Valley, USA
06.2023 - 02.2025
- Serving beverages and food poolside in a friendly and timely manner
- Responsible for taking guest's orders and inputting them into POS system (proficient in Micros)
- Responsible for maintaining safe and sanitary workspace
- In charge of ensuring server stations and cabanas are restocked
- Providing exceptional service to poolside guests and cabanas
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Contributed to the development of new pool servers by sharing effective service techniques.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Provided prompt and efficient beverage service in high-volume settings.
- Maintained cleanliness and organization of bar and serving areas.
Server Assistant
Elements & Jade Bar
Paradise Valley, USA
11.2022 - 06.2023
- Assisted in both Elements Restaurant & Jade Bar
- Greet guests and inquire about water preferences
- Ensure guests' water glasses remain full throughout the evening
- Clear dishes and cutlery from tables in between courses
- Bus tables in a timely manner throughout the night
- Flip and set tables for the following service
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Food Runner
The Americano Restaurant
Scottsdale, USA
05.2022 - 11.2022
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Displayed extensive menu knowledge and answered customer inquiries confidently, ensuring guests made informed dining choices.
- Trained new team members on proper serving etiquette, menu knowledge, and company policies, fostering a cohesive work environment.
Lead Hostess
The Americano Restaurant
Scottsdale, USA
09.2021 - 05.2022
- Properly pacing reservations throughout the evening
- Utilizing high end & luxury verbiage when conversing with guests
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
Skills
- Quick decision making
- Reliability and punctuality
- Clear communication
- Guest satisfaction
- Cleanliness maintenance
- Adaptable mindset
- Menu memorization
- Efficient workflow
- Side work management
Certification
- Title 4 Arizona Alcohol Certification
- Arizona Food Handlers Card
Timeline
Pool Server
Westin Kierland
02.2025 - Current
Infinity Pool Server/ Jade Bar Cocktail Server
Sanctuary Camelback Mountain Resort And Spa
06.2023 - 02.2025
Server Assistant
Elements & Jade Bar
11.2022 - 06.2023
Food Runner
The Americano Restaurant
05.2022 - 11.2022
Lead Hostess
The Americano Restaurant
09.2021 - 05.2022