Abigail Leep
Alexandria,VA
Summary
I bring several years of dedicated service advocacy, driven by a passion for helping others. My strengths lie in making sound decisions and managing time effectively, especially when dealing with escalated issues. Remaining calm under pressure is a hallmark of my approach, allowing me to assess situations quickly and coordinate effective solutions, even in challenging circumstances. My experience has equipped me with the ability to multitask effectively in fast-paced environments, ensuring that I deliver optimal support at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Davie, FL
11.2018 - 09.2024
- Answered incoming calls from guests seeking reservations or general information.
- Resolved guest complaints in a professional manner.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Performed daily cashiering duties including balancing accounts at end of shift.
Call Agent
Office Of Orientation And First Year Experience
Davie, FL
08.2020 - 05.2022
- Conducted follow-up calls to ensure student satisfaction.
- Encouraged students to become active participants in their own learning process by providing them with strategies for success.
- Advised mentees on academic and career choices, providing insights into different industry pathways and opportunities.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
GSOC Operator
Sibylline Ltd
Crystal City, VA
09.2024 - Current
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations and troubleshooting equipment failures.
- Assisted in training new operators in the safe operation of assigned equipment and processes.
- Coordinated with other departments to ensure safe working environment during shift operations.
Education
Master of Science - Homeland Security
George Washington University
Washington, DC12-2025
Bachelor of Science - Criminal Justice
Nova Southeastern University
Davie, FL05-2024
Skills
- Mediation
- Mentorship
- Risk Mitigation
- Decision-making skills
- Call handling
- Customer service background
- Complaint Handling
Certification
- THE FLORIDA ALLIANCE TO END HUMAN TRAFFICKING TRAINING
Timeline
GSOC Operator
Sibylline Ltd
09.2024 - Current
Call Agent
Office Of Orientation And First Year Experience
08.2020 - 05.2022
Service Advocate
Target
11.2018 - 09.2024
Bachelor of Science - Criminal Justice
Nova Southeastern University
Master of Science - Homeland Security
George Washington University