Abigail Lutz
Dyer,IN
Summary
Dedicated and detail-oriented Customer Service and Data Entry Specialist with a proven track record of delivering exceptional support and maintaining accuracy in data management. Bringing 7 years of experience in providing top-tier customer service and efficiently handling high-volume data entry tasks. Possessing strong communication skills, a commitment to accuracy, and proficiency in utilizing various software applications for data processing. Adept at multitasking, problem-solving, and working collaboratively to meet organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Hammond, IN
03.2024 - Current
- Provided detailed product information to customers.
- Greeted customers and provided excellent customer service.
- Created personalized shopping experiences for each customer.
- Determined the best delivery methods based on order size and destination.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Customer Service Representative
Teleperformance
01.2020 - 01.2024
- Handled a high volume of customer inquiries, complaints, and requests in a professional and courteous manner, consistently meeting or exceeding service level expectations
- Upheld confidentiality and security of sensitive customer and business data in compliance with company policies and regulatory requirements
- Maintained a keen eye for detail while entering and verifying data to ensure accuracy and integrity of information
- Participated in ongoing training and development opportunities to enhance customer service skills, stay updated on software applications, and contribute to team success
- Maintained a meticulous approach to data entry to minimize errors and discrepancies, consistently achieving a high level of accuracy
- Collaborated with team members and supervisors to identify areas for process improvement and implement solutions to enhance efficiency and customer service quality.
Crew member
McDonalds
01.2017 - 01.2020
- Demonstrated exceptional customer service skills while serving as a frontline crew member, greeting customers, taking orders, and accurately processing transactions in a fast-paced environment
- Assisted in training new crew members on job duties, safety procedures, and customer service techniques to promote a positive team environment and ensure consistent service quality
- Adapted to various roles within the restaurant, including front counter, drive-thru, and kitchen, to support operational needs and provide cross-functional assistance as required
- Collaborated with team members to manage order flow, prioritize tasks, and ensure timely service delivery during peak hours and special promotions
- Maintained a clean and organized workstation, including ensuring proper stocking of supplies, condiments, and utensils to support efficient operations and uphold cleanliness standards.
Education
Associate of Science - Health Information Technology
Indiana University Northwest
Gary, IN05-2024
High School Diploma -
Lake Central High School
Saint John, IN05-2019
Skills
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Data Entry
- Accuracy
- Precision
Languages
English
Certification
- RHIT - Registered Health Information Technician
Timeline
Online Personal Shopper
Walmart
03.2024 - Current
Customer Service Representative
Teleperformance
01.2020 - 01.2024
Crew member
McDonalds
01.2017 - 01.2020
Associate of Science - Health Information Technology
Indiana University Northwest
High School Diploma -
Lake Central High School