Abigail Madison
Summary
Dynamic substitute teacher with strong classroom management and student engagement skills. Proven ability to adapt lesson plans and foster positive learning environments. With lots of diverse experience in many different fields.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Jefferson County Schools
Jefferson City, TN And Kingsport TN
01.2023 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Managed classroom behavior using positive reinforcement strategies.
- Assisted in developing curriculum materials aligned with state standards.
- Collaborated with teachers to ensure continuity of instruction during absences.
- Provided individualized support to students requiring additional assistance.
- Implemented classroom management techniques to foster a productive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Library Student Assistant
Hamblen West High School
Morristown, TN
08.2019 - 05.2022
- Assisted in cataloging and organizing library materials to enhance accessibility for students and staff.
- Supported daily operations by managing circulation desk, checking in/out materials efficiently.
- Facilitated student research by providing guidance on using library resources and databases effectively.
- Developed promotional materials for library events, increasing student engagement and participation.
- Conducted inventory audits to maintain accurate records of library holdings and resources.
- Trained new student assistants on library policies, procedures, and customer service best practices.
- Organized returned books and materials and assisted with shelving.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Utilized computer databases to locate library materials.
- Maintained accurate records of library books and periodical inventory.
QA Manager
Chili's Restaurant
Morristown, TN And Kingsport, TN
11.2021 - 01.2025
- Led quality assurance initiatives to enhance customer satisfaction and operational efficiency.
- Developed and implemented comprehensive QA training programs for staff across multiple locations.
- Streamlined inspection processes to ensure compliance with health and safety regulations.
- Collaborated with culinary teams to identify areas for menu improvement based on quality feedback.
- Conducted regular audits of food preparation and service standards, ensuring consistency across different departments.
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Developed training materials and conducted workshops to educate staff on best practices in quality control.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Retail Merchandiser
Hallmark
Morristown, TN
03.2025 - 11.2025
- Analyzed sales trends to optimize product placement and inventory levels.
- Collaborated with store teams to implement promotional displays and merchandising strategies.
- Conducted regular audits of product displays to ensure compliance with brand standards.
- Developed and maintained strong relationships with retail partners to enhance product visibility.
- Executed seasonal resets by coordinating logistics for timely implementation of new merchandise.
Telemarketer
Citizen Tribune
Morristown, TN
11.2020 - 11.2021
- Conducted outbound calls to generate leads and promote subscription services.
- Engaged potential customers with persuasive communication techniques to increase sales conversions.
- Maintained accurate records of customer interactions in software for follow-up actions.
- Trained new telemarketers on best practices and effective communication skills for optimal performance.
- Resolved customer inquiries promptly, ensuring satisfaction and retention rates remained high.
- Analyzed call data to identify opportunities for process improvements and increased efficiency.
- Completed daily cold calling and outreach to build sales and rapport with the community.
- Collaborated with team members to refine sales scripts and improve overall call effectiveness.
Education
High School Diploma -
Hamblen West High School
Morristown, TN05-2022
Skills
- Classroom management
- Behavior management
- Adaptable
- Relationship building and management
- Student engagement
- Group and individual instruction
- Creativity in teaching
- Behavior modeling
- Records management
- Reporting and documenting
- Multitasking and organization
- Teamwork and collaboration
- Creative thinking
- Critical thinking
Certification
- Certified ParaPathways instructor- 2026
- Certified Food Safety Provider- 2024
Timeline
Retail Merchandiser
Hallmark
03.2025 - 11.2025
Substitute Teacher
Jefferson County Schools
01.2023 - Current
QA Manager
Chili's Restaurant
11.2021 - 01.2025
Telemarketer
Citizen Tribune
11.2020 - 11.2021
Library Student Assistant
Hamblen West High School
08.2019 - 05.2022
High School Diploma -
Hamblen West High School