ABIGAIL MARSHALL
Denton,TX
Summary
I am a hard-working leader with a track record of success in customer satisfaction, employee management, and efficiency. I am optimistic, motivational, outgoing, with skills in training, managing, multitasking; meanwhile always providing exceptional customer service. I can find creative ways to resolve customer and staff issues. I will give any job I ever get the pleasure of working at my all, that is a guarantee. Every employer I've ever had has said I am one of the best, and you will not regret hiring me.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Barista
Sweetwaters Coffee & Tea
2022.09 - Current
- Provided impeccable customer service and helped the needs of countless customers for their satisfaction
- Running a POS system
- Assistant manager duties such as: - ordering milk/items for the week (pastries, quiches, frozen goods, beans, etc.) - giving interviews and assisting in hiring employees
- Handling cash/counting money at the end of the shift
- Making and serving various coffee/food items to customers
- Built connections with regulars and having customer connections with every transaction
- Overseeing the scheduling of all baristas and ensuring there is coverage, coming in at times when I am not scheduled
- Delegating tasks to other baristas on shift based on individual strengths to ensure peak performance
- Training new baristas
- Opening, closing, being alone in the store for multiple hours
- Cleaning and using an espresso machine and maintaining a clean work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed inventory counts on a regular basis
- Making and giving out the scheduele
Barista/ Shift Manager
Roasters Coffee & Tea
2021.12 - 2022.08
- Made and served various drink and food items to customers
- Greeting customers and maintaining a happy work environment
- Weekly cleaning duties as well as lists every day
- Training new baristas on customer service, steaming milk, pulling shots, etc
- Putting away weekly orders
- Delegating tasks and making sure every shift runs smoothly
- Dealing with workplace conflicts.
Barista
Starbucks
2021.04 - 2021.12
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Checked temperatures of freezers and refrigerators to verify proper functioning
- Observed proper food handling procedures and upheld company policies and procedures
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods.
Education
High school graduate, pursuing a business degree -
Tascosa High School
Amarillo, TX01.2024
Skills
- Strong problem-solving
- Customer Service
- Delegating
- Communication
- Collaboration
- Leadership
- Multitasking
- Fast-Paced
- Task Delegation
- Operations Management
- Employee Scheduling
- Recruiting and Interviewing
Certification
Food Handlers Certification
References
Megan Williams, Roasters Coffee & Tea, Manager, 575-791-5555 David Cooper, Roasters Coffee & Tea, Owner, 806-433-5581 Kristen Leach, Sweetwaters Coffee & Tea, Shift Manager, 830-660-7922
Timeline
Assistant Manager/ Barista
Sweetwaters Coffee & Tea
2022.09 - Current
Barista/ Shift Manager
Roasters Coffee & Tea
2021.12 - 2022.08
Barista
Starbucks
2021.04 - 2021.12
High school graduate, pursuing a business degree -
Tascosa High School
Food Handlers Certification
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