Abigail Martinez
Rialto,CA
Summary
I am a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and demonstrate willingness to take on added responsibilities to meet team goals. I have gained great people skills and sales experience, while having a dedication to create personalized customer experiences, by offering expertise in coffee production, and preparation. As a coffee master, I have gained knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. I have gained focus and demonstrate professionalism and dedication to provide memorable experiences, building a loyal customer base. I consistently helps new employees understand customer desires and use strategies that build satisfaction and earn repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Rialto, CA
08.2021 - Current
- Learned to efficiently work in a fast-paced environment that constantly requires me to multitask
- Gained and polished many skills enabling a leadership role.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Enhanced customer satisfaction
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bath & Body Works - Associate
Bath & Body Works
Rialto, CA
06.2021 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Five Below- team member
Five Below
Rialto, CA
12.2020 - 02.2021
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Healthcare Administration -
California Baptist University
Riverside, CA12.2024
High School Diploma -
Rialto High School
Rialto, CA06.2020
Skills
- Coffee Expertise
- Leadership Experience
- Training Materials
- Cleanliness standards
- Team leadership
- Problem-solving abilities
- Interpersonal communication
- Product knowledge
- Cash handling
- Conflict Mediation
- Adaptive and Creative
- Fluent in Spanish
Certification
- Phlebotomy Technician (CPT1)
- Basic Life Support Certification
Languages
Spanish
Native or Bilingual
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Bath & Body Works - Associate
Bath & Body Works
06.2021 - 08.2021
Five Below- team member
Five Below
12.2020 - 02.2021
Bachelor of Healthcare Administration -
California Baptist University
High School Diploma -
Rialto High School