Abigail Martinez
Hammond,US
Summary
Motivated and detailed oriented professional with a strong background in customer service, admin support, and team coordination. Proven ability to manage front desk operations, maintain records, and support healthcare and office environments. Committed to delivering excellent service and contributing to a positive work environment.
Overview
4
4
years of professional experience
Work History
Call Center Representative and Front Desk Trainer
Dermio Dermatology-Munster
Munster, IN
01.2024 - Current
- Developed and delivered training programs for new hires, ensuring smooth onboarding
- Led interactive sessions on product knowledge, sales techniques, and customer service
- Tailored training materials to meet individual learning styles and trainee needs
- Evaluated performance and provided feedback for skill development
- Provided one-on-one coaching to address skill gaps and performance issues
- Created and updated training manuals and reference materials
- Suggested process improvements based on training session observations
- Acted as a resource for employees seeking additional learning opportunities
- Managed high-volume inbound customer calls, excelling performance metrics
- Collaborated with cross-functional teams to resolve complex customer issues
Medical Receptionist
Dermio Dermatology-Munster
Munster, IN
06.2023 - 01.2024
- Managed front desk operations, including greeting patients, scheduling appointments, and answering calls
- Verified insurance information, collected co-pays, and processed payments
- Updated and maintained accurate electronic medical records (EMR)
- Coordinated patient referrals to specialists and healthcare facilities
- Addressed patient inquiries about appointments, services, and clinic hours
- Maintained a clean waiting area and restocked supplies as needed
- Worked with the billing department to resolve insurance and billing issues
- Ensured patient confidentiality and adhered to HIPAA regulations
- Provided administrative support, including filing, scanning, and managing mail
Data Entry/Dispensing Technician
In Touch Pharmaceuticals-Valparaiso
Valparaiso, IN
08.2022 - 04.2023
- Facilitated communication between patients, doctors, nurses, pharmacists, insurance companies, and pharmacies
- Answered phones and responded to inquiries and requests
- Entered and corrected patient orders, ensuring accuracy in profiles
- Provided customer service to patients in rehab or assisted living facilities
- Processed written and electronic physician orders into patient profiles
- Managed multiple tasks, including data entry and problem-solving under time constraints
- Used software such as Frameworks, DMS, Microsoft SharePoint, BD Pyxis Medbank, and NPI for data entry and management
- Reviewed documents and patient profiles to address concerns from customers or nurses
- Ensured unit dose packaging for residents was sequenced by date and time
- Coordinated delivery of first or emergency doses for new patients
Certified Pharmacy Technician
Walgreens Pharmacy-Hammond
Hammond, IN
08.2021 - 08.2022
- Stock, label and inventory medication to help attain accurate records.
- Consult with insurance representatives to complete claims, resolve billing issues, and adjust payments.
- Solve customer issues in-person or over the phone by assistance with placing orders.
- Maintain proper drug storage procedures and records for controlled drugs.
- Work with computer systems to edit patient profiles and dispensing medications.
- Communicating directly with doctors offices via fax, telephone, and email.
- Complete entering prescriptions and insurance billing information into the patient's profile.
- Accurately review incoming orders and dispensed medications in a timely order.
- Administer and bill insurance companies for Covid-19 PCR and
Designated Hitter
Walgreens-Hammond
Hammond, IN
03.2021 - 08.2021
- - Performed cash, card, and check transactions to complete accurate purchases.
- - Maintained floor inventory counts accounting each item and documenting in computer systems.
- - Learned duties for various positions and provided backup in the pharmacy during key times.
- - Processed customer transactions accurately and efficiently, handling cash, credit card payments, and insurance claims
- - Maintained a high level of accuracy in counting and dispensing medications to ensure patient safety
- - Assisted in the preparation of prescription labels and packaging according to established guidelines
Education
High School Diploma -
Bishop Noll Institute
Hammond, IN06.2020
PTCB Certified
Hammond, IN08.2020
Skills
- EHR Systems (ModMed)
- Appointment scheduling
- Insurance verification
- Medical terminology
- Data Entry and Record Keeping
- Microsoft Office
- HIPAA Compliance
- Front Desk Operations
Timeline
Call Center Representative and Front Desk Trainer
Dermio Dermatology-Munster
01.2024 - Current
Medical Receptionist
Dermio Dermatology-Munster
06.2023 - 01.2024
Data Entry/Dispensing Technician
In Touch Pharmaceuticals-Valparaiso
08.2022 - 04.2023
Certified Pharmacy Technician
Walgreens Pharmacy-Hammond
08.2021 - 08.2022
Designated Hitter
Walgreens-Hammond
03.2021 - 08.2021
High School Diploma -
Bishop Noll Institute
PTCB Certified