Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abigail Merino

Coatesville,PA

Summary

Dependable individual with a strong background in patient care and customer service. Known for attention to detail and exceptional organizational skills, committed to ensuring patient satisfaction and enhancing guest experiences. Dedicated to maintaining a high standard of service and support.

Overview

2
2
years of professional experience

Work History

Operations Support Specialist

ATI Physical Therapy
Thorndale, Pennsylvania
04.2026 - Current
  • Answer phone calls from patients, doctors' offices, and nurse case managers with professionalism and empathy
  • Assist physical therapists with patient care and maintaining a smooth workflow

Front Desk

The Burn Hot Mat Pilates
Nutley, New Jersey
08.2025 - 02.2026
  • Greeted and checked in patients, ensuring a positive first impression and providing exceptional customer service
  • Managed incoming calls, directing them to appropriate managers
  • Assisted with guest inquiries, resolving issues promptly and efficiently to ensure customer satisfaction
  • Trained new front desk personnel on standard procedure and customer service protocols

Physical Therapy Aide

SportsCare USA
Nutley, New Jersey
02.2024 - 02.2026
  • 1:1 Patient Care
  • Medical terminology/Anatomy knowledge
  • Assisted physical therapists in providing patient care ensuring a smooth workflow
  • Educated patClients on home exercise programs, demonstrating proper techniques, and providing clear instructions
  • Prepared treatment areas for patients by setting up equipment
  • Maintained confidentiality of patient information in accordance with HIPAA regulations

Education

Medical Assisting Program - Medical Assistant

Stepful
New York, NY
09-2025

High School Diploma -

Pensacola Christian Academy
Pensacola, FL
05-2023

2 Year Pre PT - Pre-Physical Therapy

Pensacola Christian College
Pensacola, FL

Skills

  • Patient care
  • Medical terminology
  • Customer service
  • HIPAA compliance
  • Treatment preparation
  • Exercise instruction
  • Time management
  • Organizational skills

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Operations Support Specialist

ATI Physical Therapy
04.2026 - Current

Front Desk

The Burn Hot Mat Pilates
08.2025 - 02.2026

Physical Therapy Aide

SportsCare USA
02.2024 - 02.2026

Medical Assisting Program - Medical Assistant

Stepful

High School Diploma -

Pensacola Christian Academy

2 Year Pre PT - Pre-Physical Therapy

Pensacola Christian College
Abigail Merino