Abigail Miller
Reynoldsburg,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
Kroger
6580 E Main St Reynoldsburg Oh 43068
09.2016 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in EPRN to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax, and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Shift Supervisor
Donatos
Canal Winchester Ohio 43110
03.2015 - 09.2016
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Member
Donatos
Canal Winchester, OH 43110
08.2012 - 03.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Canal Winchester High School
Canal Winchester, OH05.2013
Skills
- Staff Development
- Updating Medication Histories
- Workflow Optimization
- Advanced Math Skills
- Problem-Solving Skills
- Team Collaboration
- Pharmacy Operations
- Troubleshooting Malfunctioning Equipment
- Assisting Pharmacists
- Insurance Billing
- FDA and HIPAA Compliance
- Supervising Technicians
- Inventory Control
- Staff Leadership
- Material Preparation
- Materials Organization
- Schedule Coordination
- HIPAA Guidelines
- Office Supplies and Inventory
- Critical Thinking
Timeline
Lead Pharmacy Technician
Kroger
09.2016 - Current
Shift Supervisor
Donatos
03.2015 - 09.2016
Crew Member
Donatos
08.2012 - 03.2015
High School Diploma -
Canal Winchester High School