Alicia Muñoz
Rogers,Arkansas
Summary
Pharmacy Technician knowledgeable in all facets of pharmacy operations. With nearly 3 years of pharmaceutical experience and more than 5 years customer service, I am eager to make a positive impact to my team and my patients and/or customers. Team-oriented and dedicated to collaboratively delivering exceptional customer service and care. Always optimistic and ready to take on any challenges in the way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
11.2020 - Current
- Supervised 7-10 pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier
Walmart
09.2017 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
BBA - Business Administration
University of Massachusetts Global
Irvine, CA08.2026
High School Diploma -
Rogers High School
Rogers, AR05.2017
Skills
- High-Volume Environments
- Staff Development
- Health Insurance Plan Knowledge
- FDA and HIPAA Compliance
- Team Collaboration
- Staff Leadership
- Organization and Prioritization
- Workflow Optimization
- Problem-Solving Skills
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Lead Pharmacy Technician
Walmart
11.2020 - Current
Cashier
Walmart
09.2017 - 11.2020
BBA - Business Administration
University of Massachusetts Global
High School Diploma -
Rogers High School