Abigail Navarro
Stockton
Summary
Dynamic sales associate with a proven track record at Bob's Discount Furniture, excelling in customer service and sales strategy. Skilled in conflict resolution and team collaboration, I foster strong client relationships while utilizing data analysis to drive results. Fluent in English and Spanish, I thrive in fast-paced environments, consistently enhancing customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bob's Discount Furniture
Stockton, CA
03.2024 - 08.2025
- Placed special orders or called other stores to find desired items.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
Front of House Employee
Chick-fil-A
Phoenix, AZ
09.2024 - 04.2025
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Greeted customers to take food orders and provide information about menus.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Replenished beverages throughout shift ensuring availability at all times.
- Collaborated with other team members to ensure timely completion of tasks.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Organized food items on serving trays and in carry-out packages.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Promoted food items, beverages and desserts to increase sales.
Cashier
Hope Chest Thrift Store
Stockton, CA
07.2023 - 01.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
Team Member
Aeropostale
Stockton, CA
10.2022 - 01.2023
- Participated in regular training sessions to improve product knowledge and service skills.
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
Education
Applied Psychology
Grand Canyon University
Phoenix, AZ03-2027
High School Diploma -
Bear Creek High School
Stockton, CA05-2024
Skills
- Customer service
- Data analysis
- Fluent english
- Team collaboration
- Conflict resolution
- Client relationship management
- Communication skills
- Sales strategy
- Time management
- Spanish fluency
- Team building
- Multitasking
- Teamwork
- Microsoft Access
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Front of House Employee
Chick-fil-A
09.2024 - 04.2025
Sales Associate
Bob's Discount Furniture
03.2024 - 08.2025
Cashier
Hope Chest Thrift Store
07.2023 - 01.2025
Team Member
Aeropostale
10.2022 - 01.2023
Applied Psychology
Grand Canyon University
High School Diploma -
Bear Creek High School