Abigail Neil
Cache,OK
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator and Dispatcher
Holy City Heating & Air, LLC
05.2023 - Current
- Coordinating technician schedules in order of repair priority, Managing inventory, Customer service
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created and distributed agendas and other materials for scheduled meetings.
Licensed Funeral Director
Viss Family Funeral Home
01.2020 - 05.2023
- Directing and assisting funerals and memorial services
- Arranging and planning funerals
- Operating as the on-call director after hours
- Coordinating with local churches and police departments
- Managing inventory
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Communicated with insurance companies to secure death benefits for payment of services.
Dual License Apprentice
Simplicity Lowcountry: Cremation and Burial Services
07.2018 - 11.2019
- Directing and assisting funerals and memorial services, Embalming and restoration, Cosmetics, Arranging and planning funerals, Bringing decedents into my care from homes, hospitals, and morgues, Operating as the on-call director after hours
Office Administrative Assistant
Holy City Heating and Air LLC
06.2018 - 09.2019
- Coordinating technician schedules in order of repair priority, Managing inventory, Customer service, Reviewing warranties
Education
Associate in Science (AS) - Funeral Service
Commonwealth Institute
Houston, TX06.2021
No Degree (dual enrollment) Associates - Business
Eastern Gateway Community College
Wintersville, OH06.2018
High School Diploma -
Indian Creek
Wintersville, OH06.2018
Skills
- Detail Oriented
- Works Well in Groups and Individually
- Compassionate and caring
- CANA Certified
- English, but I do have experience bridging language barriers
- Customer service
- Teamwork and Collaboration
- Problem-Solving
- Strategic Planning
- Project Management
- Customer Relations Understanding
Timeline
Scheduling Coordinator and Dispatcher
Holy City Heating & Air, LLC
05.2023 - Current
Licensed Funeral Director
Viss Family Funeral Home
01.2020 - 05.2023
Dual License Apprentice
Simplicity Lowcountry: Cremation and Burial Services
07.2018 - 11.2019
Office Administrative Assistant
Holy City Heating and Air LLC
06.2018 - 09.2019
Associate in Science (AS) - Funeral Service
Commonwealth Institute
No Degree (dual enrollment) Associates - Business
Eastern Gateway Community College
High School Diploma -
Indian Creek
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