Abigail Ortiz
Lewisville,TX
Summary
Dynamic Sales Associate with a proven track record at Sandy’s Dancewear, excelling in customer service and visual merchandising. Known for building lasting customer relationships and effectively managing high-stress situations. Bilingual and goal-oriented, I leverage excellent people skills to enhance sales and create personalized shopping experiences, driving repeat business and customer loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sandy’s Dancewear
Frisco, TX
08.2024 - 03.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Aeropostale
Frisco, TX
03.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
The Colony High School
The Colony, TX06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Customer needs assessment
- Friendly and outgoing
- Bilingual
Accomplishments
I was a member of The Colony HS Varsity Dance/Drill Team which has made me a reliable person! Being a part of that team helped me become better at communicating with others and has also made me see the world in a positive way!
Additional Information
I volunteer and serve at my church! I have done all sorts of volunteering jobs like food drives and summer camp counseling! I have served all throughout my church, examples include worship team, cafe and book shop, first time guest sign in, greeting and fc kids! My favorite serving job was working with fc kids! I loved getting to know all the kids in our church and taking care of them!
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Sandy’s Dancewear
08.2024 - 03.2025
Sales Associate
Aeropostale
03.2022 - 05.2022
The Colony High School