Abigail Ortiz Rodriguez
Homestead,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ESOL Paraprofessional
Charter School Associates
11.2023 - Current
- Enhanced language skills by providing individualized instruction and support to ESOL students.
- Supported classroom teachers in implementing lesson plans tailored to the diverse needs of ESOL learners.
- Collaborated with colleagues to develop effective strategies for supporting language acquisition among students.
- Assisted in administering assessments and collecting data, tracking student progress and identifying areas for improvement.
- Facilitated small group instruction, focusing on targeted language skills necessary for academic success.
Paraprofessional Aide
John C Blazier/ Uphaus Early Childhood Center
01.2021 - 05.2022
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained head count and attendance sheets.
- Handed out classroom materials, like pencils, paper and crayons.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
School Office Clerk
Uphaus Early Childhood Center
12.2019 - 05.2021
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Organized and managed school records, student documentation and administrative communications.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintained daily attendance record of students in school.
- Entered Student data using Microsoft software, Frontline, FERPA, etc, following procedures to keep information private.
- Kept in contact with parents and updated regarding child's progress and attendance.
- Managed multiple projects simultaneously using organizational and analytical skills.
Customer Service Representative
Triple S
07.2018 - 12.2018
- Improved overall efficiency 90% by anticipating needs and providing outstanding support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Miguel Melendez Munoz High School
Cayey, PR05.2007
Skills
- Bilingual
- Call Documentation
- Inbound and Outbound Calling
- Skilled in Microsoft Office
- Skills in English and Spanish
- Customer Service and Assistance
- Building Customer Trust and Loyalty
- Organized
- Reliable
- Customer- and service-oriented
- Policy and Procedure Adherence
- Establishing and Maintaining Customer Relationships
Certification
- Education, Austin Community College - EDTC 1094 Educational Aide/ EDTC 1094 Special Education
Timeline
ESOL Paraprofessional
Charter School Associates
11.2023 - Current
Paraprofessional Aide
John C Blazier/ Uphaus Early Childhood Center
01.2021 - 05.2022
School Office Clerk
Uphaus Early Childhood Center
12.2019 - 05.2021
Customer Service Representative
Triple S
07.2018 - 12.2018
High School Diploma -
Miguel Melendez Munoz High School