Abigail Palencia
Grandview,WA
Summary
Proven HR Coordinator with a track record of enhancing employee relations and improving HR processes at All Ways Caring HomeCare. Expert in recordkeeping and maintaining confidentiality, I excel in onboarding coordination and compliance with HR policies. My proactive approach has streamlined operations, ensuring efficient employee management and support.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
All Ways Caring HomeCare
Sunnyside, WA
11.2023 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Patient Account Representative
Astria Sunnyside Hospital
Sunnyside, WA
12.2022 - 10.2023
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Electronically submitted bills according to compliance guidelines.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Utilized computer programs to create invoices, letters and other documents.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Human Resources Assistant
Sagemoor Vineyards/Allan Bros.
Naches, WA
02.2021 - 11.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Grandview High School
Grandview, WA06.2021
Skills
- Recordkeeping
- Maintains confidentiality
- Employee Relations
- Microsoft Office and Docusign
- New employee orientations
- Confidential Document Control
- Onboarding Coordination
- Benefits and payroll coordination
- Background Checks
- HR Policies Compliance
Timeline
Human Resources Coordinator
All Ways Caring HomeCare
11.2023 - Current
Patient Account Representative
Astria Sunnyside Hospital
12.2022 - 10.2023
Human Resources Assistant
Sagemoor Vineyards/Allan Bros.
02.2021 - 11.2022
Grandview High School