Abigail Presley
Lebanon,TN
Summary
Motivated and organized manager with seven plus years of customer service experience. Takes pride in creating memorable experiences for patrons while maintaining an efficient and upbeat work environment.
Overview
2
2
years of professional experience
Work History
Server/Bartender
LC Goat
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender/Manager
Albatross Golf Sim & Bar
03.2022 - 05.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported and coordinated special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Helped lead the growth and development of the business through strategic marketing initiatives, playing an important role in enhancing brand presence and business expansion.
Server
HiFi Clyde's
08.2021 - 02.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured comfortable and timely service to patrons while working in a fast paced late night bar environment.
- Helped coordinate live music, special events, and large parties gatherings.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Political Science
University of Tennessee At Chattanooga
Chattanooga, TN12.2023
Skills
- Business Development
- Customer Service
- Operational Management
- Increasing Employee Engagement
Timeline
Server/Bartender
LC Goat
05.2023 - 12.2023
Bartender/Manager
Albatross Golf Sim & Bar
03.2022 - 05.2023
Server
HiFi Clyde's
08.2021 - 02.2022
Bachelor of Science - Political Science
University of Tennessee At Chattanooga
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