Abigail Quill
Rindge
Summary
Results-driven Shift Lead with extensive experience in customer service and team supervision. Specialized in conflict resolution and training, effectively coordinating communication across departments. Focused on enhancing customer satisfaction and operational efficiency while maintaining a professional environment.
Overview
4
4
years of professional experience
Work History
Shift Lead
Hannaford
Rindge
09.2022 - Current
- Supervise daily front-end operations, ensuring efficient workflow and excellent customer service
- Delegated tasks and directed team members to uphold productivity and service standards
- Resolved customer concerns professionally, enhancing customer satisfaction and loyalty
- Trained and onboarded new hires to ensure understanding of company procedures and service expectations
- Maintain a well-organized and high-performing front end in a fast-paced environment
- Utilize strong phone communication skills by assisting customers, resolving issues, and directing calls to appropriate departments
Education
Bachelor of Arts - Psychology
Keene State College
Keene, NH03-2026
Skills
- Customer service
- Conflict resolution
- Team Training
- Effective communication
- Time management
- Critical thinking
- Multitasking
- Supervision and leadership
- Problem-solving
- Daily workflows
- Customer service focus
- Operational Analysis
Timeline
Shift Lead
Hannaford
09.2022 - Current
Bachelor of Arts - Psychology
Keene State College