Abigail Ramirez
North Hollywood,USA
Summary
Highly organized, communicative, and versatile professional with over a decade of experience spanning human resources, payroll administration, dealership operations, and customer service. Proven track record of rapid internal promotion driven by a strong work ethic, a commitment to compliance, and a fast-learning mindset. Adept at managing confidential data, streamlining office workflows, and working effectively both independently and within collaborative team environments. Fluent in English and Spanish.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Payroll / HR / Office Manager
Casa Automotive Group
Sherman Oaks, CA
06.2024 - Current
- Process bi-weekly/semi-monthly payroll using Netchex while ensuring strict compliance with California labor laws and company policies.
- Manage employee onboarding, offboarding, new hire paperwork, I-9 verification, E-Verify, and employee orientations.
- Administer employee benefits, leave of absence requests, payroll changes, and maintain confidential personnel files.
- Assist executive management with employee relations, attendance tracking, disciplinary actions, and HR compliance.
- Provide high-level administrative support to dealership leadership, prepare operational reports, and ensure efficient daily office operations.
- Managed employee records and payroll, ensuring accuracy and compliance with regulations.
- Executed payroll postings to accounting system, ensuring accuracy and compliance.
- Executed payment processes for all employee benefits bills to ensure compliance and service continuity.
- Directed business office management to support organizational objectives and enhance operational effectiveness.
- Reconciled account files and produced monthly reports.
- Completed bi-weekly/semi-monthly payroll for 190 employees.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
DMV Clerk
Casa Automotive Group
Sherman Oaks, CA
06.2023 - 06.2024
- Processed vehicle registrations, title transfers, and DMV transactions accurately using the AVRS BPA System.
- Prepared and submitted complex DMV paperwork in full compliance with California DMV regulations.
- Reviewed vehicle documentation for completeness, audited paperwork, and successfully resolved title and registration discrepancies.
- Maintained dealership DMV records, assisted with internal compliance audits, and liaised with customers, lenders, and the DMV to resolve registration issues.
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Managed customer inquiries, providing accurate information on DMV services and procedures.
- Utilized AVRS to maintain up-to-date records of vehicle transactions and documentation.
- Contacted CA Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
Inventory Clerk
Casa Automotive Group
Sherman Oaks, CA
10.2019 - 06.2023
- Managed new and used vehicle inventory, including processing dealer trades, trade-ins, and vehicle purchases.
- Prepared vehicle payoff checks, processed service loaner vehicles, and maintained inventory schedules.
- Compiled trade-in and new inventory jackets, handled post-funding tasks, and followed up on missing vehicle titles.
- Reviewed deal packages for accuracy, ensured document completeness, and executed accounting adjustments on a weekly basis to maintain clean schedules.
Cashier & Department Associate
Vons
Los Angeles, CA
08.2016 - 09.2019
- Delivered exceptional customer service in high-volume retail environments; cross-trained across multiple specialized departments including Produce, Floral, and the Fresh Made department.
- Certified as a Starbucks Barista, managing beverage prep, inventory, and point-of-sale transactions efficiently.
Sales Associate
Warner Brothers Studios
Burbank, CA
12.2018 - 04.2019
- Assisted guests and managed retail sales, contributing to a high-quality visitor experience representing a major entertainment brand.
Receptionist
Guadalajara Auto Repair
Los Angeles, CA
07.2015 - 08.2016
- Managed the front desk, answered inquiries, scheduled service appointments, and handled initial customer intake and documentation.
Education
RN Nursing, Criminal Justice
Glendale Community College
Glendale, CA05-2018
High School Diploma - undefined
East Valley High School
North Hollywood, CA06-2016
Skills
- Human Resources & Payroll: Payroll Processing (Netchex), Benefits Administration, Employee Relations, California Labor Law, Onboarding & Offboarding, HRIS, Compliance & Auditing
- Dealership Operations: AVRS BPA System, DMV Title & Registration Processing, Inventory Management, Deal Package Review, Accounting Adjustments
- Software & Systems: Microsoft Excel, Microsoft Office, Record Management Systems
- Onboarding processes
- Payroll management
- HR policies development
- Employee relations
- Office management
- Payroll
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Organizational skills
- Microsoft office
- Core Competencies: Fluent in English & Spanish (Bilingual), Customer Service Excellence, Office Administration, Cross-Functional Teamwork
Certification
- CA Notary Public
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Payroll / HR / Office Manager
Casa Automotive Group
06.2024 - Current
DMV Clerk
Casa Automotive Group
06.2023 - 06.2024
Inventory Clerk
Casa Automotive Group
10.2019 - 06.2023
Sales Associate
Warner Brothers Studios
12.2018 - 04.2019
Cashier & Department Associate
Vons
08.2016 - 09.2019
Receptionist
Guadalajara Auto Repair
07.2015 - 08.2016
High School Diploma - undefined
East Valley High School
RN Nursing, Criminal Justice
Glendale Community College