Abigail Reyes
Houston ,TX
Summary
Dynamic restaurant and bar manager with expertise in operations management and conflict resolution. Proven ability to enhance customer satisfaction and staff performance while ensuring compliance with health regulations.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Dancing Crab
Houston , TX
08.2025 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Coordinated with kitchen staff to ensure timely food preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Enforced health and safety regulations for a clean environment.
Bartender Shift Manager
Buffalo Wild Wings
Houston , TX
10.2024 - 08.2025
- Managed bar operations during shifts to ensure smooth service flow.
- Trained and mentored new bartenders on drink preparation techniques.
- Oversaw inventory management and ordered supplies to maintain bar service.
- Ensured compliance with health and safety regulations in bar area.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Coordinated with kitchen staff to synchronize food and drink service effectively.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
CNC Machinist
Jupiter Design
Houston, Texas
05.2023 - 10.2024
- Operated CNC machines to produce precision parts, ensuring alignment with design specifications.
- Maintained equipment through regular inspections and minor repairs, minimizing downtime.
- Documented production logs and maintenance records for compliance purposes.
- Read and interpret blueprints, sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of finished workpieces.
- Changed out aging tools, fixtures and offsets.
- Monitored and adjusted processes to enhance quality and optimize production workflow.
- Utilized manual machining techniques to complete projects within allotted time frames.
Painter Helper
Exxon Mobile Refinery
Baytown, Texas
08.2022 - 05.2023
- Organized and cleaned work area and tools to maintain a safe and efficient workspace.
- Identified and located required tools to ensure readiness for each project.
- Protected surfaces with masking tape and plastic sheeting to prevent damage.
- Acquired skills in trade specialties through hands-on training from experienced mentors.
- Loaded and unloaded building materials to facilitate timely access to necessary resources.
Bartender/Bar Manger
JV Ranch Ice House
Houston , TX
10.2019 - 06.2022
- Oversaw bar operations, including cocktail design, menu development, inventory management, and compliance with regulations to ensure smooth service.
- Trained new bartenders on processes and customer service standards to enhance service quality.
- Mixed and served a variety of cocktails and beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints professionally to maintain high satisfaction levels.
- Maintained cleanliness and organization of the bar area.
- Processed cash and card transactions accurately at the register.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
High School Diploma -
Lincoln Memorial Hight School
McAllen, TX06-2018
Skills
- Restaurant operations management
- Bar management
- Mixology expertise
- Drink preparation techniques
- Beverage preparation
- Liquor restocking
- Health regulations
- Staff training
- Customer service
- Multitasking capacity
- Conflict resolution
- Tool organization
- Material handling
- Hand and power tools
Languages
English
Professional
Spanish
Professional
Timeline
Restaurant Manager
Dancing Crab
08.2025 - Current
Bartender Shift Manager
Buffalo Wild Wings
10.2024 - 08.2025
CNC Machinist
Jupiter Design
05.2023 - 10.2024
Painter Helper
Exxon Mobile Refinery
08.2022 - 05.2023
Bartender/Bar Manger
JV Ranch Ice House
10.2019 - 06.2022
High School Diploma -
Lincoln Memorial Hight School