Abigail Russo
Asbury Park,United States
Summary
Passionate, progressive professional with over 5 years of experience in administrative support, operations, and social work looking to bring skills to an organization with a meaningful cause. Engaging and social-justice driven with experience in the non-profit sector, customer service, and counseling. Highly organized with an intuition for balancing efficiency with client care and engagement.
Overview
7
7
years of professional experience
Work History
Operations/Leasing Manager
Real Estate Growth Advisors
01.2021 - Current
- Manage database of 1,200+ client information, payments, and applications
- Oversee operations team of 15 field supervisors across 22 properties
- Provide direct administrative support to CEO & CFO
- Administer all email, phone, and newsletter correspondence for current and prospective clients
- Monitor and maintain backend of all marketing outlets, marketing communications
Lead Legal Caseworker
Verus Systems, LLC.
08.2020 - 01.2021
- Supervised and supported team of 10 caseworkers as well as 20 personal clients per week
- Monitored client database to ensure completion and accuracy for all claims
- Provided trauma-informed crisis counseling and advocacy for survivors of assault
- Developed training materials and provided training to all incoming caseworkers
Substance Use/Domestic Violence Counselor Intern
Family & Community Services Of Somerset County
08.2017 - 05.2018
- Conducted intakes and created treatment plans for clients referred for substance abuse
- Provided 4-5 group sessions and 2-3 individual counseling sessions weekly
- Co-facilitated Batterer's Intervention group, designed anger management and communication workshops
- Provided administrative support to supervisor and three other full time counselors
Education
Master of Arts - Social Work - 30 Degree Credits Completed
Rutgers, The State University of New Jersey
New Brunswick, NJBachelor of Arts - Social Work & Psychology - Completed
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2018
Skills
Database Management
Client Relationship Management
Administrative Support
Persuasive/Engaging Writer
Nonprofit Experience
Salesforce Training
Timeline
Operations/Leasing Manager
Real Estate Growth Advisors
01.2021 - Current
Lead Legal Caseworker
Verus Systems, LLC.
08.2020 - 01.2021
Substance Use/Domestic Violence Counselor Intern
Family & Community Services Of Somerset County
08.2017 - 05.2018
Master of Arts - Social Work - 30 Degree Credits Completed
Rutgers, The State University of New Jersey
Bachelor of Arts - Social Work & Psychology - Completed
Rutgers, The State University of New Jersey
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