ABIGAIL SERENE
Spirit Lake,IA
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Very compassionate and attentive.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Access Representative
Lakes Regional Health- Emergency Department
Spirit Lake, Iowa
09.2026 - Current
- Check patients into the emergency room in an efficient and professional manner
- Scheduled lab appointments to optimize patient flow and ensure timely testing.
- Registered patients for outside labs to facilitate accurate and timely testing.
- Communicate effectively with nursing and physician staff
- Operated switchboard to efficiently manage incoming and outgoing calls, enhancing communication.
- Verified insurance coverage for each patient, conducted authorization as required.
Hotel Front Desk Agent
Homewood Suites
Madison, WI
03.2021 - 09.2026
- Answered incoming calls promptly, addressing requests for information and assistance to ensure guest satisfaction.
- Greeted guests warmly, facilitating smooth check-in and check-out processes to enhance overall guest experience.
- Responded swiftly to guest inquiries and efficiently resolved complaints, contributing to positive customer feedback.
Certified Medical Assistant
UW Health
Madison, WI
10.2020 - 09.2026
- Conducted patient intake, gathering detailed medical histories and vital signs to ensure comprehensive patient care.
- Documented medical data in patient charts, facilitating accurate records.
- Partnered with healthcare professionals to deliver quality care, ensuring effective treatment plans for diverse patient needs.
- Worked with hematologists, oncologists, nurse practitioners, physician assistants seeing a wide range of cancers. Such as leukemia, lymphoma, kidney, brain, lung, prostate, breast and many other disease groups.
- Maintained organization of schedules while rooming patients during multi provider clinics
- Worked with hematologists, oncologists, nurse practitioners, physician assistants who were seeing a wide range of cancers. Such as leukemia, lymphoma, kidney, brain, lung, prostate, breast and many other disease groups.
- Collaborated daily with clinical staff—including doctors, PAs, NPs, nursing staff, and schedulers—to align on team goals and enhance patient care delivery.
- Modified scheduled appointments from in-person to telemedicine and vice versa
Front Desk Representative
PDR- Physicians Diagnostics and Rehabilitation
Edina, MN
11.2019 - 07.2020
- Answered incoming calls professionally, directing to appropriate personnel or department to ensure efficient communication.
- Scheduled patient medical appointments for multiple providers across 5 clinic locations, enhancing patient access to care.
- Managed multiple tasks simultaneously in a fast-paced environment, ensuring smooth operations and timely service delivery.
Medical Scribe
Retina Center of Minnesota
Minneapolis, MN
06.2017 - 11.2019
- Accompanied medical provider during patient interviews and physical examinations to update patient charts with new findings.
- Facilitated patient flow by rooming patients and collecting vital signs and histories for physician review.
- Documented retina clinic encounters in EMR during provider examinations.
- Captured patient histories, symptoms, and medication updates for ophthalmology charts.
- Entered retinal imaging, diagnostic test, and exam findings into records.
Education
Diploma - Medical Assistant
Chippewa Valley Technical College
Eau Claire, WISkills
- Advanced knowledge of medical terminology
- Multitasking and Time Management Abilities
- Problem-solving abilities
- Adaptability and flexibility
Certification
Certified Medical Assistant through American Association of Medical Assistants, Heart Saver First Aid, BLS for Healthcare providers
Timeline
Patient Access Representative
Lakes Regional Health- Emergency Department
09.2026 - Current
Hotel Front Desk Agent
Homewood Suites
03.2021 - 09.2026
Certified Medical Assistant
UW Health
10.2020 - 09.2026
Front Desk Representative
PDR- Physicians Diagnostics and Rehabilitation
11.2019 - 07.2020
Medical Scribe
Retina Center of Minnesota
06.2017 - 11.2019
Diploma - Medical Assistant
Chippewa Valley Technical College