Brittany Baker
Columbia,SC
Summary
Compassionate professional in healthcare, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Medical University Of South Carolina
Columbia, SC
06.2023 - Current
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Streamlined communication among patients, staff members, and third-party payers.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Ensure seamless coordination of healthcare assessments.
- Efficiently manage high volume of incoming phone traffic.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
REFERRALS SPECIALIST
Lexington Medical
Columbia, SC
07.2022 - 08.2023
- Acquired essential data on the patient's medical history and referral requirements.
- Prepared reports, letters, and medical records using word processing, spreadsheets, and EPIC.
- Ensured accurate submission of diagnosis codes.
- Organized clinical documentation for denied claims.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
IV ADMIXTURE PHARMACY TECHNICIAN
SELF REGIONAL CANCER CENTER
03.2020 - 05.2022
- Performed sterile and nonsterile compounds by USP 797 and USP 800 guidelines.
- Prepared various hazardous medical compounds, including chemotherapy drugs.
- Sanitized aseptic compounding equipment and surfaces.
- Oversaw inventory levels for materials and chemicals.
- Ensured compliance with standard operating procedures.
- Maintained precise documentation of pharmaceutical items.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
CERTIFIED PHARMACY TECHNICIAN
RITE AID/WALGREENS
09.2007 - 03.2020
- Precisely calculated dosages.
- Counseled patients on medication adherence.
- Utilized multiple software applications for pharmacy inventory management
- Managed creation and dissemination of correspondence materials
- Adhered to state and federal regulations.
- Established connections across various ethnicities and socioeconomic backgrounds.
- Developed and maintained filing systems.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Verified accuracy of patient information on prescription orders.
Education
ASSOCIATE OF ARTS -
MIDLANDS TECHNICAL COLLEGE
12.2020
Skills
- Effective communication
- Medical Billing
- Organizational Skills
- Advanced Computer Proficiency
- Precision-Driven
- Medical terminology
- Excellent conflict resolution skills
- Self-Motivated
- Flexible and adaptive
- WPM 40
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
- ICD-10 Coding
- ICD-9 Coding
Certification
Certified Pharmacy Technician, CPhT, PTCB
Timeline
Patient Access Representative
Medical University Of South Carolina
06.2023 - Current
REFERRALS SPECIALIST
Lexington Medical
07.2022 - 08.2023
IV ADMIXTURE PHARMACY TECHNICIAN
SELF REGIONAL CANCER CENTER
03.2020 - 05.2022
CERTIFIED PHARMACY TECHNICIAN
RITE AID/WALGREENS
09.2007 - 03.2020
ASSOCIATE OF ARTS -
MIDLANDS TECHNICAL COLLEGE
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