Abigail Serrato
Mansfield
Summary
- Promoted through all front-of-house roles — from Host to Server — in under one year due to strong performance and adaptability.
- Contributed over 12 months of community service at Oliver Nature Park, fostering strong commitment to community engagement.
- Returned to school and graduated several months early after re-enrollment, demonstrating determination and goal-orientation.
- Recognized for exceptional patience and guest service skills, consistently ensuring positive dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Texas Roadhouse
01.2024 - Current
- Prioritized customer satisfaction by delivering food and beverages promptly.
- Utilized POS system to efficiently manage orders and bills, including complimentary items.
- Worked alongside team members during busy periods to optimize guest experiences.
- Demonstrated multitasking abilities by overseeing several tables without service compromise.
- Conducted opening and closing tasks to ensure smooth service transitions.
Togo
Texas Roadhouse
10.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Host
Texas Roadhouse
06.2023 - 2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Winfree Academy
Grand Prairie, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Team collaboration
- Sales expertise
- Sales techniques
Timeline
Server
Texas Roadhouse
01.2024 - Current
Togo
Texas Roadhouse
10.2023 - 12.2023
Host
Texas Roadhouse
06.2023 - 2023
High School Diploma -
Winfree Academy