Abigail Sherbert
Colorado Springs,CO
Summary
Dynamic professional with extensive experience in customer service and billing system. Proven problem-solver skilled in enhancing customer satisfaction and streamlining operations. Adept at multitasking and collaborating with teams to resolve complex issues, ensuring accuracy and efficiency in service delivery. Committed to fostering positive client relationships and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Charter Communications, Time Warner Cable
Colorado Springs, CO
02.2025 - Current
- Addressed and rectified billing inquiries, ensuring accuracy in customer accounts.
- Analyzed, investigated, and rectified billing variances to ensure system accuracy and currency.
- Supported colleagues in addressing intricate billing challenges to enhance departmental knowledge sharing.
- Facilitated resolution of inbound inquiries through phone, chat, and email to address billing issues, statement inquiries, and account modifications.
Preschool Teacher's Assistant
Saint Paul’s Preschool
09.2022 - 02.2025
- Supported execution of lesson plans aimed at improving educational outcomes for children.
- Managed classroom materials and resources to streamline daily operations and support small group activities focused on student development.
- Enhanced classroom management strategies to promote student engagement and a supportive atmosphere.
- Facilitated collaboration and communication with lead teacher and parents to monitor student progress and developmental milestones.
Account Specialist
Oriental Trading Company
Boiling Springs, SC
09.2022 - 02.2025
- Assisted customers with product inquiries and order processing, ensuring timely responses.
- Collaborated with team members to resolve customer issues, enhancing overall satisfaction levels.
- Maintained accurate records of customer interactions to improve service delivery and response times.
- Handled 15+ calls per hour to enhance customer satisfaction, utilizing product expertise and established protocols to address concerns and minimize wait times.
Purchasing Assistant
Tindall Corporation
Spartanburg, SC
08.2021 - 02.2022
- Assisted procurement team in sourcing materials and supplies efficiently.
- Maintained organized records of purchase orders and supplier communications.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
Lead Hostess
Texas Roadhouse
Spartanburg, SC
03.2018 - 08.2021
- Managed guest reservations, ensuring optimal seating arrangements for efficiency and customer satisfaction.
- Trained and mentored new host staff on best practices in customer service and workflow management.
- Coordinated front-of-house operations to maintain smooth communication between kitchen and serving staff.
- Implemented strategies to streamline guest wait times, enhancing overall dining experience.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05.2020
Skills
- Customer service
- Billing systems and software
- Order tracking
- Problem-solving
- Teamwork and collaboration
- Multitasker
Timeline
Billing Specialist
Charter Communications, Time Warner Cable
02.2025 - Current
Preschool Teacher's Assistant
Saint Paul’s Preschool
09.2022 - 02.2025
Account Specialist
Oriental Trading Company
09.2022 - 02.2025
Purchasing Assistant
Tindall Corporation
08.2021 - 02.2022
Lead Hostess
Texas Roadhouse
03.2018 - 08.2021
High School Diploma -
Boiling Springs High School