Abigail Simpson
Contoocook
Summary
Dynamic Customer Service Associate with extensive experience at Market Basket, excelling in problem resolution and team collaboration. Recognized for effectively managing customer complaints and training new staff, while maintaining high product knowledge. Proficient in cash handling and POS systems, consistently delivering exceptional service under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Market Basket
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Efficiently managed large amounts of cash by balancing register drawers and balancing the customer service booth
- Assisted customers with cashing checks, refunds, locating products within the store, handling customer complaints, and selling and cashing lottery tickets.
Education
Hopkinton Middle High School
Contoocook, NHBachelor of Science - Elementary Education And Psychology
Keene State College
Keene, NH05-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- POS system operation
- Refunds and exchanges
- Multi-line phone systems
- Cash handling and balancing
- Employee management
- Calm and professional under pressure
- Staff education and training
Timeline
Customer Service Associate
Market Basket
02.2020 - Current
Hopkinton Middle High School
Bachelor of Science - Elementary Education And Psychology
Keene State College
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