Abigail Skiba
West Palm Beach,FL
Summary
Hardworking Shift Leader with over a years experience in the restaurant and service industry. Gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Poke N Go
02.2023 - Current
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Collected, arranged, and input information into database system.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Porter
Poke N Go
01.2022 - Current
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Resolved guest inquiries punctually and politely for professional customer service.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Supervised supplies in inventory and submitted reorder requests.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Communicated with coworkers and managers about completed duties.
Education
High School Diploma -
William T. Dwyer High School
Palm Beach Gardens, FL05.2024
Skills
- Interpersonal Relations
- Training Assistance
- Restaurant Operation
- Employee Relationships
- Complaint Resolution
- POS System Operations
Certification
Microsoft Office Specialist Certification
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Shift Leader
Poke N Go
02.2023 - Current
Porter
Poke N Go
01.2022 - Current
High School Diploma -
William T. Dwyer High School