Abigail Taylor
Kearneysville
Summary
Goal-oriented and reliable team member with a strong work ethic and a commitment to continuous learning and personal growth. Proven ability to open shifts accurately and efficiently, handle cash transactions, and operate POS systems in a fast-paced environment. Currently pursuing a career in Criminal Justice with a focus on Criminal Psychology, complemented by minors in Pre-Law, Psychology, and Teaching English as a Second Language (TESOL)
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
Martinsburg
04.2022 - Current
- Delivered exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted efficiently in food preparation and assembly of menu items.
- Collaborated with team members to ensure smooth shift operations.
- Handled cash transactions accurately and processed orders swiftly.
- Trained new team members on procedures and best practices.
- Engaged with customers to enhance overall dining experience.
- Performed opening and closing duties, including restocking and cleaning.
Reservation Agent
Kitty Hawk Kites
Outer Banks
04.2024 - 09.2024
- Managed customer inquiries via phone and email regarding reservations and services.
- Coordinated booking schedules to optimize resource availability and enhance customer satisfaction.
- Assisted customers with trip planning, providing product knowledge and tailored recommendations.
- Processed payment transactions accurately using reservation management software.
- Resolved customer issues promptly, ensuring positive experiences during all interactions.
- Collaborated with team members to streamline reservation procedures and boost operational efficiency.
- Documented all reservations accurately in the system to maintain records.
- Processed payments for reservations over phone transactions, ensuring accuracy.
Sales Associate
Orrs farm market
Martinsburg
07.2020 - 11.2021
- Guided customers in selecting fresh produce, emphasizing product quality.
- Ensured cleanliness and organization in sales area and stockroom.
- Efficiently processed transactions using cash register.
- Educated customers on seasonal farm offerings and products.
- Managed inventory to guarantee freshness and maintain high standards.
- Assisted customers in locating products and providing informed advice.
- Delivered exceptional customer service through warm greetings and support.
- Executed cashier duties with precision, including payment processing and change handling.
Education
Some College (No Degree) - Criminal Psychology Minoring in Pre-law/psychology
Liberty University
Lynchburg, VASkills
- Customer service excellence
- Conflict resolution strategies
- Time management skills
- Attention to detail
- Positive mindset
- Staff training and education
- Goal achievement
- Continuous improvement
- Cash handling expertise
Affiliations
- Volunteer at Horse with Hearts, a therapeutic riding facility for disabled children
References
References available upon request.
Timeline
Reservation Agent
Kitty Hawk Kites
04.2024 - 09.2024
Team Member
Chick-fil-A
04.2022 - Current
Sales Associate
Orrs farm market
07.2020 - 11.2021
Some College (No Degree) - Criminal Psychology Minoring in Pre-law/psychology
Liberty University
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