Abigail Thompson

Host

Outback Steakhouse

Fredericksburg, Virginia

02.2024 - 05.2025

Supervised activities of dining room staff to maintain service levels and support guest needs.
Informed patrons of specialties and features.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Greeted customers, answered questions and recommended specials to increase profits.
Stocked server areas with supplies before, during and after shifts.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Managed dining room layout to maximize efficiency of staff members.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Took reservations over phone and in person.
Accommodated guests with children and special needs to promote comfortable dining experience.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Built positive relationships with other front-of-house and kitchen staff.
Provided customers with accurate wait times and monitored waiting list.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Assisted other departments when needed such as bussing tables or delivering food orders.
Greeted incoming guests to escort to assigned dining area and present menus.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.