Abigail Toenjes
Valmeyer,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Always a team player and striving to constantly learn and grow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Gallagher’s
Waterloo IL, IL
07.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner. Always trying to make sure to leave guests with a positive experience.
- Assisted in training new server
- Back work such cleaning and cash handling
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
Barista
Bean Tree Cafe
Waterloo , IL
10.2021 - 06.2024
- Restocked product displays based on demand and projected sales.
- Developed recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Education
High School Diploma -
Waterloo High School
Waterloo , IL05-2020
Skills
- Order delivery practices
- Hostess support
- Food inspection
- Table resetting
- Quality control
- Inventory management
- Hospitality service expertise
- Calm demeanor
- Point of sale (POS) system operations
Certification
- Food Handler Certification
References
References available upon request.
Timeline
Server
Gallagher’s
07.2024 - Current
Barista
Bean Tree Cafe
10.2021 - 06.2024
High School Diploma -
Waterloo High School