Abigail Trick
Summary
Dependable with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Hardworking and enthusiastic; trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Line Cook
Ruschioni's Cruisin 12 Diner
03.2023 - 08.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Customer Service Associate
Walgreens
08.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 07.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
No Degree - BDIC
University of Massachusetts Amherst
Amherst, MA2027
High School Diploma -
Montachusett Regional Vocational Technical School
Fitchburg, MA05.2023
Skills
- Food Presentation
- Food Safety
- Server Communication
- Inventory Management
- Kitchen Operations
- Ingredient Preparation
- Kitchen Equipment Management
- Menu Item Memorization
- Kitchen Station Setup
- Customer Support
- Team Collaboration
- Product Knowledge
- Stock Replenishment
- POS System Operation
- Customer Service
- Multi-Line Phone Systems
Accomplishments
Graduated high school with a trade certificate in culinary arts.
Certification
- ServSafe
Timeline
Line Cook
Ruschioni's Cruisin 12 Diner
03.2023 - 08.2023
Customer Service Associate
Walgreens
08.2021 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 07.2021
No Degree - BDIC
University of Massachusetts Amherst
High School Diploma -
Montachusett Regional Vocational Technical School