Abigail Williams
Salt Lake City,UT
Summary
Passionate about travel and dedicated to delivering exceptional customer service, eager to pursue a career as a flight attendant. Thriving in dynamic and multicultural environments, excited about the opportunity to provide outstanding care and assistance to passengers, ensuring their safety and comfort throughout their journey. Combining love for travel with expertise in customer service, confident in ability to contribute positively to the airline industry.
Overview
26
26
years of professional experience
Work History
Assistant Office Manager/Conservation Coordinator
Kearns Improvement District
12.2001 - Current
- Proactively greet and assist customers in a friendly and professional manner to ensure a positive experience
- Resolve customer inquiries, complaints, and issues promptly and effectively to maintain high levels of customer service
- Handle customer transactions accurately and efficiently, demonstrating strong attention to detail and problem-solving skills
- Followed up with customers to ensure their needs were met and provided additional assistance as needed.
- Collaborate with team members to deliver seamless and personalized service to exceed customer expectations
- Administered employee benefits programs, including health insurance, retirement plans, and wellness initiatives, ensuring compliance with company policies and regulatory requirements
- Managed enrollment processes, communicated benefit options to employees, and assisted with resolving benefit related inquiries and issues
- Collaborated with vendors, brokers, and internal stakeholders to evaluate and recommend enhancements to benefit offerings.
- Planned and coordinated conservation projects and initiatives, collaborating with stakeholders and community partners to promote water conservation awareness.
- Developed and delivered educational programs and workshops on conservation topics, engaging audiences of all ages and backgrounds
- Advocated for water conservation policies and initiatives at local, regional, and national levels to drive positive change and protect resources.
- Facilitated volunteer activities and community outreach events to promote conservation goals.
Customer Service
SPS Technologies
05.2001 - 12.2001
- Customer Service Specialist
Customer Service
West Valley Family Fitness Center
01.1999 - 05.2001
- Customer Service Specialist
Education
High School Diploma -
Escuela De Capacitación Commercial
Chihuahua, Mexico1979
GED -
West High School
Salt Lake City, UT1981
Skills
- Written and Spoke Fluency in English and Spanish
- Customer Service and Relations
- Leadership and Management
- Time Management and Organization
- Communication and Teamwork
- Project Management and Coordination
- Developing, Implementing, and Administering Education to Diverse Communities
Activities
- Member Conservation Committee, KID
- Member Women of Water, Event Director
- Member Water Week Committee, AWWA-IMS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Office Manager/Conservation Coordinator
Kearns Improvement District
12.2001 - Current
Customer Service
SPS Technologies
05.2001 - 12.2001
Customer Service
West Valley Family Fitness Center
01.1999 - 05.2001
High School Diploma -
Escuela De Capacitación Commercial
GED -
West High School