Hi, I’m
Abigail Wright
Nursing
Fort Smith,AR
Summary
Dedicated receptionist with strong skills in customer/client relations, multi-line telephone management, and appointment scheduling. Committed to enhancing client experiences through effective communication and problem-solving.
Overview
6
years of professional experience
1
Certification
Work History
Baptist Health Urgent Care
Receptionist
09.2025 - Current
Job overview
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and patient professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Assisted with insurance complications and took insurance as payments.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- I managed over 30 calls a day.
King Tobacco
Cashier
06.2025 - 09.2025
Job overview
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Chuys
Server
10.2024 - 06.2025
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Compass Group Management
Cashier/Food Service Worker
12.2021 - 01.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
True Value Hardware Store
Cashier
03.2020 - 12.2023
Job overview
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
University of Arkansas Fort SmithFort Smith, Ar
Associate of Arts from Nusing
05-2027
University Overview
- [Arkansas Rehab services] Scholarship Recipient
- [UAFS- R>S> Boreham & Sparks medical scholarship] Scholarship recipient
- [Federal pell grant]
Waldron High SchoolWaldron, AR
High School Diploma
05-2021
University Overview
- Honoree of Beta club
- Highest grade in AP US. history
- Highest grade in Ap English Language
- Highest grade in AP English Literature
- Highest grade in Ap Chemistry
- Straight A honor roll
- [3.8] GPA
- Extracurricular Activities: [Band]
- [Beta club] Member
- [FBLA club] Member
Skills
- Bookkeeping
- Scheduling
- Customer/Client relations
- Scheduling appointments
- Reception desk management
- Transcription and dictation
- Tech-Savvy
- Multi-line telephone skills
- Security awareness
- Telephone skills
- Documentation and reporting
- Information protection
- Calendar management
Certification
CPR certification
Timeline
Receptionist
Baptist Health Urgent Care
09.2025 - Current
Cashier
King Tobacco
06.2025 - 09.2025
Server
Chuys
10.2024 - 06.2025
Cashier/Food Service Worker
Compass Group Management
12.2021 - 01.2024
Cashier
True Value Hardware Store
03.2020 - 12.2023
University of Arkansas Fort Smith
Associate of Arts from Nusing
Waldron High School
High School Diploma