Abigale Te’o
Kirkland,WA
Summary
Seasoned General Merchandise Manager at Safeway, adept in profit maximization and inventory management, significantly enhancing customer experience through innovative merchandising techniques. Demonstrated leadership in coordinating workflows and promoting team performance, achieving notable sales growth. Skilled in both demand planning and fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
General Merchandise Manager
Safeway
04.2019 - Current
- Responsible for increasing sales, improving gain, and containing cost
- Rainstaffing patterns for the department
- Replace stock in displays and on shelves as needed
- Perform daily inventory and order necessary supplies to maintain adequate inventory
- Create orders in handhelds
- Help other departments, front end -cashier, PIC and file maintenance
- File Maintenance duties – print signs and tags for shelves and displays and run store update for prices
- PIC (Person In Charge) duties – provide customer service, responsible for handling emergencies, customer complaints, employee or customer accidents and supervising store personnel
- Supervises the sales floor to monitor service and replenishment of products
- Replaces stock in the displays surrounding the checkout area
- Assists in maintaining a clean and safe work environment within the store
- Assists cashiers with computers, registers, and scanner issues
- Responsible for performing basic office functions to assist customers and personnel and closing the store
Frozen Food Manager
Safeway
10.2017 - 04.2019
- Stock and merchandise frozen food aisles and end caps
- Rotate product as new product comes in
- Maintain backroom freezer for backstock
- Complete daily records of freezer temperature logs and cashier
Transcriptionist
Cowan Kirk Kattenhorn Law Firm
02.2015 - 01.2018
- Listen to verbal testimony and create an accurate, written record of testimony using FTR Gold
Night Stocker
Safeway
03.2017 - 10.2017
- Break down grocery loads from pallets, stock to shelf
- Face and straighten up the shelves
- Cashier
Patient Service Specialist (PSS)
UW Medical Center
06.2016 - 02.2017
- Check in/check out patients
- Obtain patient demographic and insurance information
- Process patient copays
- Schedule, cancel and reschedule patient appointments
- Enter incoming referrals and process faxes
- Assemble patient packets
Logistics Team Member
Target
09.2011 - 05.2014
- Work with teams in a fast-paced setting
- Unload freight trucks
- Stock and organize merchandise on sales floor and receiving room
Operations Team Leader
JoAnn Fabrics
11.2008 - 01.2010
- Responsible for overseeing day-to-day operations of the team, distributing the workload amongst staff, and making sure motivation and performance levels are maintained
- Train new team members, be a resource for other staff members
- Managing team performance and progress, schedules, and staff attendance
- Enforce all company approved policies and procedures
- Complete staff performance evaluations
- Managing cash office duties, register, and processing returns
- Monitors inventory process, exception counts and building equipment
- Responsible for operational controls to minimize shrink for cash manage policies, internal audit procedures, loss prevention and inventory
- Ensures work areas are organized to planograms
- Ensure a clean, safe and friendly working environment
Education
High School Diploma -
Evergreen High School
Seattle, WA06-2003
Skills
- Department performance
- Profit maximization
- Demand planning
- Order fulfillment
- Workflow coordination
- Inventory management
- Customer Experience Support
- Merchandising techniques
- Promotional planning
- Visual Merchandising Coordination
- Merchandising for Seasonal Collections
- Seasonal Supply Coordination
Timeline
General Merchandise Manager
Safeway
04.2019 - Current
Frozen Food Manager
Safeway
10.2017 - 04.2019
Night Stocker
Safeway
03.2017 - 10.2017
Patient Service Specialist (PSS)
UW Medical Center
06.2016 - 02.2017
Transcriptionist
Cowan Kirk Kattenhorn Law Firm
02.2015 - 01.2018
Logistics Team Member
Target
09.2011 - 05.2014
Operations Team Leader
JoAnn Fabrics
11.2008 - 01.2010
High School Diploma -
Evergreen High School