Abiganil Perez
Dallas,TX
Summary
Dynamic Sales Associate with proven expertise at Starr Turf, excelling in customer service and relationship building. Enhanced customer satisfaction through effective problem-solving and cash handling accuracy, driving repeat business. Recognized for boosting sales revenue by leveraging strong communication skills and suggestive selling techniques in a fast-paced retail environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Starr Turf
Sunnyvale, TX
03.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively communicate with customers.
- Operated cash register, processing transactions accurately and efficiently.
- Organized merchandise displays to promote sales and improve store layout.
- Collaborated with team members to ensure a clean and welcoming store environment.
- Engaged with customers to address inquiries and resolve issues promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Skyline
Dallas, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Relationship building
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Payment processing
- Building rapport
- Merchandise display
- Order processing
- Fraud detection
- Price quote preparation
- Calm demeanor
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Starr Turf
03.2023 - Current
High School Diploma -
Skyline