Hi, I’m
Abigayle Thompson
Winter Springs,FL
Summary
Team oriented leader with 8 years of experience focused on increasing staff retention and expanding revenue. Adaptive and strategic planner with comprehensive managerial perspective and restorative, developmental strengths.
Overview
9
years of professional experience
2
Certificate
Work History
Goldfish Swim SchoolWinter Park, FL
General Manager
05.2021 - Current
Job overview
- Responsible for oversight and management of children’s aquatic facility providing swim lessons, competitive swim team coaching, and facility rentals.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Accomplishments:
- Decreased annual staff turnover rate from 79% to 22%
- Won 2023 Orlando Top Workplace Award
- Won 2 Annual Core Value Highlight Awards from Goldfish Swim School Corporate Offices (2022: "Celebrate", 2023: "Integrity, Compassion, and Trust")
- Corporate nationwide implementation of staff recognition and celebration program, "Seal of Approval" & "Job Whale Done"
- Establishment of partnerships with 3 scholarship projects to provide over 50 families with access to special needs swim lessons
- Increased lesson quality KPI by 28% in 6 month period
- Increased active lesson enrollment rate from approx. 980 students to 2200 students in two years.
Goldfish Swim SchoolOakdale, MN
Assistant General Manager
10.2017 - 06.2020
Job overview
- Responsible for supporting the oversight and management of a children’s aquatic facility providing swim lessons, competitive swim team coaching, and facility rentals.
- Motivated, trained, and disciplined team of 18 to 34 employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
The Flourishing CenterNew York, NY
Certificate in Positive Psychology Practicum and Coaching. from Applied Psychology
11.2023
University of Wisconsin- Eau ClaireEau Claire, WI
Bachelor of Science from Business Administration & Entrepreneurship
05.2015
Skills
- Leadership
- Operations Management
- Human Resources Leadership
- Project Planning
- Change Implementation
- Process Improvement
- Staff Management
- Coaching and Mentoring
- Strategic Planning
Certification
- Certified Pump Room Operator, Horizon Pool and Spa - 2024
- Certified BLS, First Aid, CPR, Shallow/Deep/Special Facilities Lifeguard Instructor, Jeff Ellis Lifeguards & Associates, Inc. - 2024