Dominick Fournier
Cape Coral,FL
Summary
I am a customer-oriented sales professional with several years of experience not only within the company, but with management, scheduling, building relationships, boosting company morale, cultivating partnerships and growing profit channels. I am also a strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
I see myself as a driven sales associate with comprehensive experience in customer engagement, product knowledge, and inventory management. I always display strong interpersonal skills coupled with the ability to handle customer complaints effectively. I've consistently demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Polo Ralph Lauren Factory Store
Estero, Florida
05.2023 - Current
- Handled customer complaints in a professional manner.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Took creative initiative and assisted managers with managerial duties with decisions involving the improvement of the over all performance of the store.
Overnight Manager
RaceTrac
Fort Myers, Florida
09.2022 - 05.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Promoted quality service and effective product placement through communication and coordination with vendors, while simultaneously adhering to company standards and policies.
- Completed thorough shift change functions to maintain a smooth flow throughout the workplace.
- Ensured the store was staffed adequately, and used resources creatively in times of need.
Back of House Associate
Ralph Lauren
Naples, Florida
09.2021 - 09.2022
- Provided support to front-of-house staff when needed during peak hours.
- Issued supplies, materials and products to team members based on information from requisitions.
- Verified that all items were properly labeled with accurate information regarding size, color, quantity.
- Ensured safety protocols were followed while performing duties in the backroom area.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Prepared reports for management detailing daily activities in the backroom area.
- Trained new employees on how to complete their job responsibilities correctly and efficiently.
- Responded quickly to inquiries from customers and other team members.
- Compared merchandise invoices to items actually received.
- Managed returns and exchanges as needed, following established procedures.
- Assisted in stocking shelves with new merchandise.
- Assisted in preparing promotional displays for upcoming sales events.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Collaborated with colleagues on special projects such as creating a store layout plan.
- Performed regular price checks to ensure accuracy of product information.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Conducted regular cycle counts to maintain accuracy of inventory records.
- Processed incoming shipments and restocked inventory accordingly.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Greeted customers at the register and provided friendly customer service.
Sales Associate
Polo Ralph Lauren
Estero, Florida
12.2019 - 11.2021
- Handled customer complaints in a professional manner.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and overachieved established goals.
- Eagerly sought out learning opportunities about the inner and outer workings of the company
Education
Most High School -
North Nicholas High School
Cape Coral, FLWorkday
Polo Ralph Lauren
Estero, FLSkills
- Customer service
- Employee training
- Visual merchandising
- Retail operations
- Inventory management
- Sales processing
- Team collaboration
- Flexible schedule
- Inventory control procedures
- Store policies understanding
- Loss prevention
- Sales and promotions
- Adapt to diverse groups
- Sales strategies
- Product guidance
- Client retention strategies
- Store opening and closing
- Damaged goods returns
- Customer assistance
- Upselling techniques
- Problem solving
- Exceeds sales goals
- Organization
- Excellent communication skills
- Enthusiastic
- Avid learner
- Passionate
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- CPR and First Aid certification
References
References available upon request.
Timeline
Sales Associate
Polo Ralph Lauren Factory Store
05.2023 - Current
Overnight Manager
RaceTrac
09.2022 - 05.2023
Back of House Associate
Ralph Lauren
09.2021 - 09.2022
Sales Associate
Polo Ralph Lauren
12.2019 - 11.2021
Most High School -
North Nicholas High School
Workday
Polo Ralph Lauren