Detail-oriented customer service professional with experience as a pharmacy technician and receptionist. Skilled in customer service calls, data entry, scheduling, and maintaining confidential records. Seeking a remote work-from-home role where strong communication and organizational skills can be utilized.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Receptionist
Canton Pediatric Dentistry
Canton
10.2024 - 04.2025
Answered phone calls and scheduled appointments for pediatric dental patients.
Greeted patients and families, creating a welcoming environment in the office.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Provided excellent customer service at all times while interacting with both internal and external customers.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Maintained daily calendars, set appointments with clients and planned daily office events.
Pharmacy Technician
CVS Pharmacy
Canton
09.2021 - 09.2024
Processed prescription orders accurately and efficiently for diverse patient needs.
Assisted pharmacists with medication dispensing and inventory management tasks.
Provided exceptional customer service by answering questions and resolving concerns.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.