Abisola Davies
Staten Island,NY
Summary
Well-versed fostering proactive and diligent outreach and positive public relations to drive company awareness and engagement. Adept at conducting tours, managing requests and facilitating positive communication. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Associate
Equity Residential
Staten Island, NY
05.2020 - Current
- Reviewed all resident complaints and incident reports and ensuring follow-up on all findings.
- Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, in order to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.
- Coordinate the day-to-day work of residence staff to ensure client success.
- Identified and documenting staff development issues and ensuring staff completion of agency mandated courses, core curriculum, and other indicated training.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Ensured program compliance with all relevant government regulations.
- Ensured accurate and timely submission of all program statistics and reports
- Provided leadership, guidance and support to staff members.
- Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility
- Represented organization in relations between staff and general public.
- Developed and implemented unique and engaging activities for residents.
- Educated young people about strategies for driving discussions and promoting social changes.
Shift Supervisor
Center For Urban Community Services
Queens, NY
05.2019 - 10.2020
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assure compliance with regulatory requirements (HIPAA, the Company Compliance Plan, DEA)
- Ensure that supports are provided with consideration for each person's individualized needs and routines.
- Supervises the department's day-to-day operations as they relate to Day Service Programming setting and ensure adequate coverage at all times.
- Participating in the training and development of direct support professionals; and working jointly with other team members to assure that person centered support plans are carried out.
- Ensures reporting of allegations of abuse, neglect and incidents to the appropriate external parties (Justice Center, OPWDD) and internally.
- Assist the Program Assistant Coordinator in coaching and mentoring employees, and follow through with progressive disciplinary actions, as needed.
- Applied security, safety and loss prevention strategies during shifts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
COMMUNITY ASSOCIATE WELLNESS
Wellness Corporate Solutions
New York
01.2018 - 10.2019
- Responsible for caseload and performs record keeping functions as required, case notes, census statistical reports while making sure all records are maintained at a confidential level.
- Refers guests to agencies and programs as necessary and establishes a rapport and professional relationship with all stakeholders.
- Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services.
- Utilize knowledge of community resources to refer patients to appropriate services to ensure continuity and quality of care.
- Serve as liaison with community agencies and referral services.
- Coordinate the arrangement s for referrals for transportation, durable medical equipment, residential facility placements and other facilities as needed for all eligible patients.
- Approached issues proactively to best meet current and future community needs.
- Assisted clients with obtaining housing, employment and support resources.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Education
Bachelor of Science - Computer Science and Programming
Unilag
Lagos, NigeriaSkills
- Case Notes
- Program Development
- Training Initiatives
- Administrative Support
- Case Coordination
- Eligibility Assessments
- Managing Case Files
- Proficient in microsoft word,outlook,powerpoint,excel
Certification
- Data Analyst
Timeline
Community Associate
Equity Residential
05.2020 - Current
Shift Supervisor
Center For Urban Community Services
05.2019 - 10.2020
COMMUNITY ASSOCIATE WELLNESS
Wellness Corporate Solutions
01.2018 - 10.2019
Bachelor of Science - Computer Science and Programming
Unilag