Abisola Sode
Indianapolis,Indiana
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 10 years of success in banking,collections and service positions.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Salliemae
Indianapolis, IN
08.2022 - Current
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
Claims Representative
Sitel
Indianapolis, IN
02.2021 - 08.2022
- Attended to First Notice of loss calls and enter claims in the claims administrative system.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Documented changes in claim statuses using specialized software systems.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability.
Customer Service Representative
Danat Holdings
Philadelphia, PA
02.2018 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Senior Personal Banking Officer
Access Bank Head Office
Victoria Island, Lagos
09.2012 - 05.2017
- Provided excellent customer service to clients with a focus on quality, accuracy and timeliness.
- Developed and implemented strategies for improving customer satisfaction levels in banking services.
- Resolved complex customer inquiries and complaints regarding banking products and services.
- Participated in regular meetings with other senior staff members to discuss new initiatives or policies related to personal banking services.
- Generated monthly reports on sales performance indicators such as account openings, loan approvals.
- Performed risk assessment activities for loan applications and ensured compliance with regulations.
- Monitored changes in the market trends and recommended suitable investment options to customers.
Education
Bachelor of Science - Environmental Management
Federal University of Agriculture Abeokuta
Abeokuta NigeriaSkills
- Collections
- Payment posting
- Investigation due diligence
- Account Reconciliation
- Financial Management
- Collections
Affiliations
- Member of Bible reading club,Learning Personal Fitness,Photography..
Accomplishments
- Earned excellence award for meeting target as a 90day collector at my current place of work
- Increased bank sales by 15% meeting and exceeding my target as a Personal banker
- I always meet and exceed company compliance,quality and productivity goals.
References
References available upon request.
Timeline
Collections Specialist
Salliemae
08.2022 - Current
Claims Representative
Sitel
02.2021 - 08.2022
Customer Service Representative
Danat Holdings
02.2018 - 12.2020
Senior Personal Banking Officer
Access Bank Head Office
09.2012 - 05.2017
Bachelor of Science - Environmental Management
Federal University of Agriculture Abeokuta
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