ABLAVI JEANNE AHOLOU
MINEOLA,NY
Summary
Enthusiastic, reliable, responsible, self-motivated, and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Experienced working in a busy, fast-paced environment and managing high outbound and inbound calls. Being motivated to maintain customer satisfaction and contribute to company success makes an asset in whichever role or department is assigned.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Mercy Drive Inc
08.2021 - Current
- Assisted disabled clients to support their independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Completed regular check-ins and progress reports for each client daily.
- Ensure client safety and maintain a safe environment
- Teaching my clients daily living skills, money management, personal hygiene, safety skills, etc
Front desk
New York Health and Hospital
02.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeting patients professionally in person
- Notifying providers of patient’s arrivals by entering their information and verifying them
- Retrieving and updating patients’ information on their accounts
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected credit cards payments, processed transactions and updated relevant records.
Remote Customer Service Representative
Arise Platform
02.2021 - 08.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted available products and services to customers during service, account management, and order calls.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Store Manager
Jimmy Jazz
08.2019 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assist with monitoring inventory, and daily shipments.
- Assisted in recruiting, hiring and training of team members.
Customer Service Rep
V.I.M
05.2012 - 07.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assist with monitoring inventory and maintaining store cleanliness
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Information Technology Management
Berkeley College
New York, NY04.2026
No Degree - Cosmetology
Paul Mitchell- The School
Columbus, OH06.2020
Diploma Received -
Pen Foster High School
Scranton, PA2016
Skills
- Computer knowledge (Microsoft Word/Excel)
- Strong communication skills
- Multi-Line Telephone Systems
- Order Fulfillment
- Credit Card Payment Processing
- Live chat Messaging/ Email Support
- Quality Assurance Controls
- Billing Adjustments and Refunds
- Problem-Solving Ability
- Trained in Salesforce/ Zendesk
- First-Tier Technical Support
- Call Volume and Quality Metrics
Languages
French
Native or Bilingual
Timeline
Front desk
New York Health and Hospital
02.2022 - 01.2023
Direct Support Professional
Mercy Drive Inc
08.2021 - Current
Remote Customer Service Representative
Arise Platform
02.2021 - 08.2021
Assistant Store Manager
Jimmy Jazz
08.2019 - 01.2021
Customer Service Rep
V.I.M
05.2012 - 07.2015
Bachelor of Science - Information Technology Management
Berkeley College
No Degree - Cosmetology
Paul Mitchell- The School
Diploma Received -
Pen Foster High School
Similar Profiles
Darissel RodriguezDarissel Rodriguez
CASE WORKER at MERCY DRIVE INCCASE WORKER at MERCY DRIVE INC
Ebony BemburyEbony Bembury
Direct Support Professional at Mercy Drive IncDirect Support Professional at Mercy Drive Inc
Lawal HassanLawal Hassan
Case Manager Supervisor at Mercy Drive IncCase Manager Supervisor at Mercy Drive Inc