ABNER STIVENSON Romero
Hyattsville,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
14
14
years of professional experience
Work History
Billing Specialist
Sanabria & Associates
08.2023 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Generated periodic reports summarizing account balances and collection activities.
Trainer
Webhelp El Salvador
03.2022 - 03.2023
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
Customer Service Representative
SYKES El Salvador ltd
04.2011 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Liceo Cristiano "Reverendo Juan Bueno"
El Salvador11.2010
Skills
- Customer Service
- Product Knowledge
- Multitasking and Prioritization Verbal and Written bilingual Communication (English and Spanish)
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Billing Specialist
Sanabria & Associates
08.2023 - Current
Trainer
Webhelp El Salvador
03.2022 - 03.2023
Customer Service Representative
SYKES El Salvador ltd
04.2011 - 01.2022
High School Diploma -
Liceo Cristiano "Reverendo Juan Bueno"
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