Abongile Ranyana
Customer Agent
Cape Town
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pargo
Cape Town
03.2020 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Northlink
Cape Town 01.2019
Matric -
Western Cape Sports School
Cape Town 11.2017
Skills
Service standard compliance
Languages
English
Full Professional
Isixhosa
Full Professional
Timeline
Customer Service Representative
Pargo
03.2020 - 06.2024
Northlink
Matric -
Western Cape Sports School