Abosede Okeowo
Plainfield,IN
Summary
Adept at leveraging expert troubleshooting and business analysis skills, I significantly enhanced user satisfaction and team productivity at Lowe's Home Improvement. My proactive approach in developing and optimizing IT solutions, coupled with exceptional end-user support and effective team collaboration, drove continuous improvement and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Application Specialist
Lowe's Home Inprovement
09.2020 - Current
- Delivers quality configuration and development work relating to IT . Analyzed work to generate logic for new systems, procedures and tests. E.g Estimation , Planning and Management of configuration work, development work as needed.
- Performed on-site and in-house bench-scale testing, data analysis, and reports.
- Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
- Train staff on proper use of systems and conduct orientation seminars. Develop and maintain expertise and best practice in relevant areas including business processes, technology, applications and relevant data .
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Responsibility to drive and support delivery team's overall mission with ownership of own and team's deliveries and performance of solution .Tested functional compliance of company products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Designed and implemented scalable applications for data extraction and analysis.
- Translated technical concepts and information into terms parties could easily comprehend.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Evaluated competitive landscape by staying current on industry trends, informing product development decisions accordingly.
- Enhanced customer loyalty by providing exceptional post-implementation support and regular check-ins.
- Conducted comprehensive market research to identify potential opportunities for expansion into new sectors or regions.
- Fostered culture of continuous improvement by encouraging feedback from users and incorporating suggestions into future updates.
- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
- Improved team productivity by implementing agile methodologies, enhancing project delivery times and team collaboration.
- Developed customized solutions to meet specific client needs, enhancing user engagement and satisfaction.
- Collaborated with cross-functional teams to design, develop, and launch new products and features.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Optimized application security protocols, significantly diminishing risk of data breaches.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Played a key role in successful system migrations while minimizing downtime or disruption to end-users'' daily operations.
- Reduced manual processing errors by automating routine tasks, improving overall efficiency and accuracy.
- Led workshops to educate clients on new features, ensuring they fully leveraged application capabilities.
- Streamlined application deployment processes to reduce setup times and improve user satisfaction.
- Conducted in-depth market research to guide development of new features that addressed unmet user needs.
- Enhanced user experience by streamlining software applications and addressing customer needs.
- Customized application interfaces for clients, improving usability and accessibility.
- Maintained up-to-date knowledge of industry standards and technological advancements to recommend strategic updates.
- Delivers on assigned backlog deliverables and iterations.
Service Project Coordinator
Lowe's Home Improvement
09.2020 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored project progress, identified risks and took corrective action as needed.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
- Maintained open communication by presenting regular updates on project status to customers.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Kept corporate and client information confidential, adhering to data safety measures.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Computer Science
Nnamdi Azikiwe University
Awka , Anambra Strate09-2009
Skills
- Expert troubleshooting
- End user support
- Javascript
- Business analysis
Certification
System Administrator
Languages
English
Full Professional
Timeline
Process Application Specialist
Lowe's Home Inprovement
09.2020 - Current
Service Project Coordinator
Lowe's Home Improvement
09.2020 - Current
Bachelor of Science - Computer Science
Nnamdi Azikiwe University
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