Susan Schlueter
Wright City,MO
Summary
Advanced Application Specialist at Siemens Healthineers with expertise in troubleshooting and communication, leading to enhanced customer satisfaction. Proficient in Image Quality adjustments, established strategic partnerships that improved operational efficiency. Delivered impactful training sessions, significantly increasing client engagement in the radiology sector.
Overview
31
31
years of professional experience
Work History
Advanced Application Specialist -XPWH
Siemens Healthineers
09.2015 - Current
- Developed comprehensive product documentation, including user guides and manuals for the Women's Health Team/ customers
- Resolved technical issues via phone, email, and onsite training, improving customer satisfaction ratings
- Collaboratively worked with third-party vendors to include Delta Medical, Cassling, Bard, Mammotome, and Hologic.
- Conducted Image Quality discussions and implemented system adjustments to align with the radiologist's requirements
- Delivered on-site image reviews using shipped reading stations to showcase Siemens Healthineers Mammography technology and available image quality options
- Provide applications support for Mammomat Inspiration/Revelation and B.brilliant systems.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
Radiology Manager
SSM DePaul/ SSM Imaging Merged in 2009
07.2003 - 09.2015
- Managed Radiology department, overseeing Ultrasound, X-ray, Mammography, CT, and MRI staff
- Collaborated with 12 Radiologists to address departmental issues and streamline daily operations
- Administered Mammography MQSA program ensuring compliance with regulatory standards
- Operated stereotactic suite, performing biopsy procedures for five surgeons
Breast Patient Navigator/ Added Role
SSM Imaging
03.2009 - 06.2012
- Supported patients in managing mental and emotional well-being through active listening and empathy
- Facilitated patient navigation through cancer testing and physician referrals for timely appointments
- Streamlined communication between patients and healthcare providers to enhance care coordination
Lead Mammography/CT/MRI Technologist
Cross Roads Regional Hosp/ Merged to Wentzville
08.1994 - 07.2003
- Ensured adherence to strict radiation safety guidelines, maintaining a safe environment
- Educated patients on procedures, addressing concerns to enhance cooperation during exams
- Reduced scan time through efficient scheduling and optimized pre-scan processes
- Enhanced image quality by ensuring appropriate patient positioning during scans
- Conducted CT exams for ten years, demonstrating extensive experience in the field
- Performed MRI scans for three years, contributing to diagnostic accuracy
Education
Certificate - Breast Patient Navigator
NCBC
Las Vegas, NVMagnetic Resonance Imaging
MTMI
MilwaukeeRadiology
Certificate- MTMI
Kansas CityCertificate - Mammography
Mammography Registered
St. Louis, MOCertificate - Radiology Technologist Program
Baptist Memorial Hospital
Kansas City, MOSkills
- Expert troubleshooting
- Provide applications on all XPWH systems
- Expert making image quality adjustments on the Mammomat Inspiration and Mammomat Revelation
- Able to cohesively collaborate with Radiologist regarding image quality and making adjustments when needed
- Knowledge of image quality adjustments for the Mammomat Bbrilliant
- Skilled with creating and resolving tickets in PEAK@SENSE
- Skilled in Genysis
- Accomplished presenting to Radiologist/customers and Siemens internal staff
- Proficient utilizing SRA/SRS accessing customer systems
- Experienced with downloading of images from customers systems
- Comfortable with Market Map/ many Siemens applications
- Skilled with the computer tasks and requirements of booking travel, to include communication with external/internal customers
Timeline
Advanced Application Specialist -XPWH
Siemens Healthineers
09.2015 - Current
Breast Patient Navigator/ Added Role
SSM Imaging
03.2009 - 06.2012
Radiology Manager
SSM DePaul/ SSM Imaging Merged in 2009
07.2003 - 09.2015
Lead Mammography/CT/MRI Technologist
Cross Roads Regional Hosp/ Merged to Wentzville
08.1994 - 07.2003
Certificate - Breast Patient Navigator
NCBC
Magnetic Resonance Imaging
MTMI
Radiology
Certificate- MTMI
Certificate - Mammography
Mammography Registered
Certificate - Radiology Technologist Program
Baptist Memorial Hospital
Similar Profiles
John SmithJohn Smith
Sr. Clinical Implementation Consultant at Siemens Healthineers, Varian DivisionSr. Clinical Implementation Consultant at Siemens Healthineers, Varian Division
Senthilkumar GSenthilkumar G
Software Developer at Siemens HealthineersSoftware Developer at Siemens Healthineers
Craig BensonCraig Benson
Customer Service Engineer at Siemens HealthineersCustomer Service Engineer at Siemens Healthineers
Anna MurrayAnna Murray
Deli Manager at Pilot Flying J Travel CenterDeli Manager at Pilot Flying J Travel Center
Brandon KupferBrandon Kupfer
Warehouse Shipping Lead at Gold Star FoodsWarehouse Shipping Lead at Gold Star Foods