Lori Myers
Kalispell,Montana
Summary
Experienced registered nurse specializing in informatics for the past two decades, with 15 years of prior hands-on patient care. Proficient in implementing electronic health records and various software applications. Possesses extensive clinical workflow knowledge, including optimization strategies, collaboration with leadership and interdisciplinary teams, and effective communication skills.
Overview
14
14
years of professional experience
Work History
Application Specialist Lead
Logan Health
01.2019 - Current
- Company Overview: Information Technology
- Team Coordination & Leadership: Oversee day-to-day activities of a team of clinical application specialist, ensuring balanced workloads, appropriate staffing levels and on-call schedules
- Project Leadership: Lead the design, implementation, support and integration of a variety of healthcare software applications, ensuring seamless functionality across systems
- Troubleshooting & Problem Solving: Handle complex or escalated issues, providing advanced solutions for intricate end-user requirement, minimizing downtime and optimizing system performance
- Stakeholder Engagement: Facilitate and lead cross-functional group meetings, including governance sessions and internal IT meetings, to ensure alignment on project goals, timelines and resources
- Process Improvement: Identify and implement opportunities for process enhancements, contributing to the continuous development of the application services team
- Self-Development & Mentorship: Actively pursue professional growth opportunities and share knowledge with team members to enhance their technical and leadership skills
- Leadership in Application Services: Serve as a key leader in application services, ensuring high standards in service delivery, issue resolution and user satisfaction
- Project & Resource Management: Lead project meetings to track progress, assess risks and resolve challenges, ensuring timely delivery of healthcare IT solutions
Application Supervisor
Logan Health
10.2013 - 12.2018
- Company Overview: Information Technology
- Leadership and Supervision: Lead and manage team of application analysts and provider application specialists, ensuring effective oversight and alignment with department goals
- Provide mentorship and support to team members, fostering professional growth and promoting high-quality performance
- System Maintenance & Tier 2 Support: Manage ongoing system maintenance including upgrades, file building, data validation and testing
- Ensure the provision of user training and continuous support to enhance system utilization and efficiency
- Cross-Functional Collaboration: Work closely with operational leadership, committees, and end users to gather feedback for system design and workflow
- Collaborate with administrative, clinical, and physician leadership, including the Chief Medical Informatics Officer, to ensure that HIT solutions meet the needs of the organization
- Budget Oversight & Resource Management: Assist in the development and management of annual operating and capital budgets, ensuring that HIT activities and resources are aligned with organizational objectives
- Monitor and manage costs related to application systems and their operational needs
- Strategic & Operational Planning: Contribute to the creation and execution of strategic and operational plans for HIT applications, ensuring alignment with the organization’s mission and goals
- Assist in project proposals and the RFP process for new solutions
- Compliance & Optimization: Manage application inventory, ensuring compliance with regulatory requirements and the development of effective implementation strategies
- Promote the continuous optimization and adoption of HIT applications across hospitals and clinics
Application Specialist
Logan Health
08.2010 - 10.2013
- Company Overview: Information Technology
- Provide end user support of the Electronic Health Record
- Lead the implementation of Meditech Expanse clinical applications at the host sites in Ronan and Libby, Montana
- Other duties as assigned
Education
Master of Science - Nursing - Informatics
06.2013
Bachelor of Science - Nursing Completion Degree
05.1992
Diploma - Nursing Degree
06.1982
Skills
- Expert troubleshooting
- End-user support
- Trainer/Educator
- Use of Microsoft products
Accomplishments
- Led the integration of Meditech Expanse, improving patient care workflows related to the electronic health record, including billing efficiency by adding billing codes to tasks nurses were completing in the system.
- Spearheaded initiatives that reduced response time for support requests by 20%, enhancing system reliability and user experience.
- Implemented training programs that resulted in improving knowledge of systems for the clinical application specialists and end-users.
Timeline
Application Specialist Lead - Logan Health
01.2019 - Current
Application Supervisor - Logan Health
10.2013 - 12.2018
Application Specialist - Logan Health
08.2010 - 10.2013
University of Wisconsin – Oshkosh - Bachelor of Science, Nursing Completion Degree
Madison General School of Nursing - Diploma, Nursing Degree
Walden University - Master of Science, Nursing - Informatics
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