Abraham Aguilera
Sacramento,CA
Summary
Dynamic Sales Associate with proven expertise at Sweet Moments, excelling in customer engagement and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective upselling techniques. Reliable and goal-oriented, I thrive in fast-paced environments. Committed to fostering a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sweet Moments
Avenal, CA
01.2019 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Lifeguard
RSUDS
Avenal, CA
05.2018 - 08.2018
- Completed CPR training and certification.
- Ensured the safety of swimmers and patrons in aquatic environments, preventing accidents and responding to emergencies.
- Worked with supervisors in assisting with scheduling
- Maintain constant vigilance over swimmers and patrons, identifying potential hazards and unsafe
- Explained and enforce pool rules, water safety policies, and crowd control measures.
Education
Automotive Engineering
Universal Technical Institute
Sacramento, CAHigh School Diploma -
Avenal High School
Avenal, CA06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Verbal/written communication
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Calm demeanor
- Positive and professional
- Energetic self-starter
- Reading comprehension skills
Languages
Spanish
Native or Bilingual
References
Braulio Zárate - owner Blancas Store
217 East Kings St., Avenal, Ca. 93204
(559) 328-7242
Jose Hernandez - teacher at Avenal State Prison
107 East Santa Clara St., Avenal, Ca. 93204
(559) 994-6630
Eusebio Aguilera - Owner of Sweet Moments
208 East Kings St., Avenal, Ca 93204
(559) 697-2214
Timeline
Sales Associate
Sweet Moments
01.2019 - 05.2025
Lifeguard
RSUDS
05.2018 - 08.2018
Automotive Engineering
Universal Technical Institute
High School Diploma -
Avenal High School