ABRAHAM GOCKENBACH

An Asset Protection Investigator at Walmart is responsible for maintaining a safe and secure environment for customers, employees, and company property. This role focuses on preventing theft, reducing shrinkage (loss of inventory), and ensuring compliance with company policies and procedures. APIs work closely with store management and use surveillance tools, observation skills, and customer interaction to safeguard Walmart’s assets.

• Theft Prevention: Monitor store areas, entrances, and exits to identify suspicious behavior or potential shoplifting incidents. Deter theft through a visible presence and proactive engagement.
• Investigations: Investigate signs of shrinkage, suspicious activities, or internal theft by gathering evidence, reviewing footage, and documenting findings.
• Collaboration: Work with store associates, coaches, and managers to report incidents, provide insights, and implement loss prevention strategies.
• Documentation: Record incidents, maintain logs, and provide detailed reports on theft, safety issues, or other asset protection concerns.

• Generated $400,000 in volume from 132 new customers in the first year.
• Increasing sales by offering advice on purchases, and promoting additional products.
• Assisting customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Promoting and upselling products and services to meet the needs of customers.
• Using consultative sales techniques to understand customer needs, and recommend relevant products and services.
• Generating new leads through networking and attending industry events.
• Increasing sales revenue by identifying potential clients, and conducting persuasive product presentations.

Trained 10 employees in customer service, food safety, performance requirements, and set positive examples for team members by providing high-quality, efficient service.

Other responsibilities include

• Greeting customers coming in and thanking leaving customers for their business
• Ensuring food safety standards are being followed
• Preparing food according to McDonald's specifications
• Cleaning and maintaining designated areas during downtime
• Taking customer orders correctly and efficiently
• Resolving customer complaints