Abraham Pena Perez
Pensacola,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Sales Concierge
Freedom Forever Solar
07.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Costumer Service Representative
Meraki Solar
10.2023 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Film Production Technology
Miami Dade College
Miami, FL05-2028
No Degree - Modern Languages(5th. Semester)
Universidad Metropolitana
Caracas, Venezuela03.2024
High School Diploma -
Hermanos La Salle
Caracas, Venezuela07.2020
Skills
- Microsoft
- Customer advocate/service
- Scheduling
- Data entry
- Research
- Responsible
- Friendly
- Fast learning
- Bilingual
- Punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
ID. P516-004-03-108-0
Timeline
Sales Concierge
Freedom Forever Solar
07.2024 - Current
Costumer Service Representative
Meraki Solar
10.2023 - 07.2024
Associate of Science - Film Production Technology
Miami Dade College
No Degree - Modern Languages(5th. Semester)
Universidad Metropolitana
High School Diploma -
Hermanos La Salle