Abrahan Suarez Garcia
Relationship Banker
Woodhaven,New York
Summary
Results-driven professional with a track record in customer service, retail sales, and business analysis, now embarking in the banking sector as a Relationship Banker at Bank of America. Leveraging a solid foundation in data analysis, process optimization, and client relationship management, delivering financial solutions and fostering client trust.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Relationship Banker
Bank Of America
09.2023 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Assistant Store Manager
AT&T Mobility Services LLC
11.2018 - 05.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with store manager to significantly raise satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Store Manager II (Maternity Leave Coverage)
AT&T Mobility Services LLC
10.2022 - 03.2023
- Led daily sales and operations of a retail store, delivering an exceptional customer experience
- Supervised a team of five retail sales consultants, providing guidance, training, and support to maximize performance and achieve sales goals
- Analyzed sales data and customer trends to drive revenue growth, resulting in a 15% increase in sales within 2022 and 2023
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Shift Supervisor
Empanada Mama LES Restaurant
01.2017 - 05.2018
- Oversaw daily shift operations, followed up on pending tasks and catering orders, ensuring smooth workflow and resolving on-the-job challenges to maintain a high level of service
- Cross-trained crew members on different duties to increase coverage.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Business Operations Specialist
Telecomunicaciones Movilnet
08.2009 - 02.2017
- Conducted regular audits to ensure compliance with inventory management protocols, identifying and resolving issues promptly to maintain optimal stock levels
- Developed and maintained comprehensive reports and statistics on inventory management, providing valuable insights for operational decision-making
- Collaborated with cross-functional teams to streamline distribution processes.
Education
Bachelor’s Degree - Business Administration
Colegio Universitario Francisco De Miranda
Caracas, Venezuela05.2014
Skills
- Client Inquiry Management
- Sales Expertise
- High-Volume Environments
- Credit Application Review
- Negotiation Expertise
- Conflict Resolution Techniques
- Effective Customer Communication
- Project Management
- Retail Operations
- Inventory Tracking and Management
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
Mark Sarkisov
Area Sales Manager, AT&T Mobility Services LLC
Queens, New York, United States
Phone: +16465094404 / +19177439804
Email: ms936b@att.com
Tommy Koukoulis
VP of Operations, Empanada Mama LES
New York, New York, United States
Phone: +19178040506
Email: tomk@empmamanyc.com
Jose Gregorio Meza
General Business Mgr, Telecomunicaciones Movilnet
Caracas, Venezuela
Phone: +584166351777
Email: jmeza4@cantv.com.ve
Certification
Competent proficiency (International English Language Testing System Certificate Issued in July 2023 - Credential ID 23UX000391SUAA371G)
Projects Management Certificate Issued in September 2012 by IIGP - Instituto Iberoamericano de Gerencia de Proyectos (Projects Management Institute) - FECN24
Timeline
Relationship Banker
Bank Of America
09.2023 - Current
Retail Store Manager II (Maternity Leave Coverage)
AT&T Mobility Services LLC
10.2022 - 03.2023
Assistant Store Manager
AT&T Mobility Services LLC
11.2018 - 05.2023
Shift Supervisor
Empanada Mama LES Restaurant
01.2017 - 05.2018
Business Operations Specialist
Telecomunicaciones Movilnet
08.2009 - 02.2017
Bachelor’s Degree - Business Administration
Colegio Universitario Francisco De Miranda