Kirsy Gomez Santos
Hillsborough,NJ
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Relationship Banker position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Banker
Citizens Bank, NA
09.2023 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Worked with clients to address and respond to client and partnership management issues.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Responded to customer inquiries regarding new accounts and account services.
- Greeted customers and delivered information about new account processes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Reconciled customer accounts and balanced daily transactions.
- Explained account terms and conditions to customers.
- Collected customer information and completed new account forms.
- Activated new accounts and issued customer identification numbers.
- Maintained customer records and updated account information.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Processed customer payments and account setup charges.
- Monitored accuracy of customer information in system.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Tracked and processed customer account requests and applications.
Teller Associate
Santander Bank Us
01.2023 - 09.2023
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Wrote and distributed customer correspondence.
Education
Associate of Science - Human Resources Management
UNICARIBE
Dominican Republic07.2005
Skills
- Account Closing
- Financial Advising
- Sales Expertise
- Client Inquiry Management
- Cash Handling
- Employee Motivation
- Recruitment and Hiring
- Security Understanding
- Creative Thinking
- Deposit Verification
- Phone Inquiries
- Staff Evaluations
- Teller Auditing
- Conflict Resolution Techniques
- Project Management
- Teller Procedures
- Customer Information Databases
- Community Relations
- Safe Deposit Box Oversight
- Payment Method
Certification
- Certified Teller,(Code of Conduct)-Santander Bank.
- Certified Teller,(Advance Transactions)-Santander Bank.
- Certified Teller,(Sales Practice)-Santander Bank.
- Certified Teller,(Santander Private Client Program Overview)-Santander Bank.
- Certified Teller,(Miscellaneous Transactions)-Santander Bank.
- Certified Teller,(Saving Bonds Training)-Santander Bank.
- Certified Teller,(IRA Training)-Santander Bank.
- Certified Teller,(Branch Security Training)-Santander Bank.
- Certified Teller,(Introduction to Banking Regulations)-Santander Bank.
- Certified Teller,(SBNA Deposit Regulations)-Santander Bank.
- Certified Teller,(Teller System Overview)-Santander Bank.
- Certified Teller,(Overdraft Lifecycle: Understanding Overdrafts)-Santander Bank.
- Certified Teller,(Complaints Awareness)-Santander Bank.
- Certified Teller,(Safe Deposit Box Basics)-Santander Bank.
- Certified Teller,(System Of General Operations SGO)-Santander Bank.
- Certified Teller,(Overdraft Lifecycle: Managing Overdrafts)-Santander Bank.
- Certified Teller,(Sales Practice New Hire Attestaion)-Santander Bank.
- Certified Teller,(Internal Fraud Prevention New Hire)-Santander Bank.
- Certified Teller,(Branch Access Certification)-Santander Bank.
- Certified Teller,(Customer Experience Standards)-Santander Bank.
- Certified Teller,(System Of General Operations SGO Training)-Santander Bank.
- Certified Teller,(Managing Overdrafts)-Santander Bank.
- Certified Teller,(2023 SBNA Lending Regulations)-Santander Bank.
- Certified Teller,(Branch Operational Controls Authentication)-Santander Bank.
- Certified Teller,(Telephone Consumer Protection Act)-Santander Bank.
- Certified Teller,(2023 Military Lending Act)-Santander Bank.
- Certified Teller,(2023 Federal Deposit Insurance Corporation FDIC)-Santander Bank.
- Certified Teller,(One Time Passcodes)-Santander Bank.
- Certified Teller,(Doc Capture-Enhaced Authentication 2023)-Santander Bank.
- Certified Teller,(Leadership Philosophy)-Santander Bank.
- Certified Relationship Banker, (Student Lending Calculator) -Citizens Bank.
- Certified Relationship Banker, (Credit Policy) -Citizens Bank.
- Certified Relationship Banker, (Lending Regulations) -Citizens Bank.
- Certified Relationship Banker, (Credit Score) -Citizens Bank.
- Certified Relationship Banker, (The Customer Service System) -Citizens Bank.
- Certified Relationship Banker, (CSS For Retail- ATM/DEBIT CARD -Citizens Bank.
- Certified Relationship Banker, ( Citizens System: CSS Loan Payoff) -Citizens Bank.
- Certified Relationship Banker, (Account Title Change) -Citizens Bank.
- Certified Relationship Banker, (Credit Card Information) -Citizens Bank.
- Certified Relationship Banker, (CSS For Retail, Travel Notification) -Citizens Bank.
- Certified Relationship Banker, (Service To Solutions) -Citizens Bank.
- Certified Relationship Banker, (Dealing With Difficult Customer) -Citizens Bank.
- Certified Relationship Banker, (Maintain Linked Accounts) -Citizens Bank.
- Certified Relationship Banker, (The Citizens Checkup) -Citizens Bank.
- Certified Relationship Banker, (The Readiness Review) -Citizens Bank.
- Certified Relationship Banker, (Trust Accounts) -Citizens Bank.
- Certified Relationship Banker, (Trustee-Beneficiary Account) -Citizens Bank.
- Certified Relationship Banker, (What Is a Non-Resident Alien Account) -Citizens Bank.
- Certified Relationship Banker, (Account Titles and Ownership) -Citizens Bank.
- Certified Relationship Banker, (Age Restrictions on Account Opening) -Citizens Bank.
- Certified Relationship Banker, (Conducting a Checkup Over the Phone) -Citizens Bank.
- Certified Relationship Banker, (Fiduciary Accounts) -Citizens Bank.
- Certified Relationship Banker, (The Customer Service System and BLOC Scheduler) -Citizens Bank.
- Certified Relationship Banker, (Brain Bites: Time Management) -Citizens Bank.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
Citizens Bank, NA
09.2023 - Current
Teller Associate
Santander Bank Us
01.2023 - 09.2023
Associate of Science - Human Resources Management
UNICARIBE
- Certified Teller,(Code of Conduct)-Santander Bank.
- Certified Teller,(Advance Transactions)-Santander Bank.
- Certified Teller,(Sales Practice)-Santander Bank.
- Certified Teller,(Santander Private Client Program Overview)-Santander Bank.
- Certified Teller,(Miscellaneous Transactions)-Santander Bank.
- Certified Teller,(Saving Bonds Training)-Santander Bank.
- Certified Teller,(IRA Training)-Santander Bank.
- Certified Teller,(Branch Security Training)-Santander Bank.
- Certified Teller,(Introduction to Banking Regulations)-Santander Bank.
- Certified Teller,(SBNA Deposit Regulations)-Santander Bank.
- Certified Teller,(Teller System Overview)-Santander Bank.
- Certified Teller,(Overdraft Lifecycle: Understanding Overdrafts)-Santander Bank.
- Certified Teller,(Complaints Awareness)-Santander Bank.
- Certified Teller,(Safe Deposit Box Basics)-Santander Bank.
- Certified Teller,(System Of General Operations SGO)-Santander Bank.
- Certified Teller,(Overdraft Lifecycle: Managing Overdrafts)-Santander Bank.
- Certified Teller,(Sales Practice New Hire Attestaion)-Santander Bank.
- Certified Teller,(Internal Fraud Prevention New Hire)-Santander Bank.
- Certified Teller,(Branch Access Certification)-Santander Bank.
- Certified Teller,(Customer Experience Standards)-Santander Bank.
- Certified Teller,(System Of General Operations SGO Training)-Santander Bank.
- Certified Teller,(Managing Overdrafts)-Santander Bank.
- Certified Teller,(2023 SBNA Lending Regulations)-Santander Bank.
- Certified Teller,(Branch Operational Controls Authentication)-Santander Bank.
- Certified Teller,(Telephone Consumer Protection Act)-Santander Bank.
- Certified Teller,(2023 Military Lending Act)-Santander Bank.
- Certified Teller,(2023 Federal Deposit Insurance Corporation FDIC)-Santander Bank.
- Certified Teller,(One Time Passcodes)-Santander Bank.
- Certified Teller,(Doc Capture-Enhaced Authentication 2023)-Santander Bank.
- Certified Teller,(Leadership Philosophy)-Santander Bank.
- Certified Relationship Banker, (Student Lending Calculator) -Citizens Bank.
- Certified Relationship Banker, (Credit Policy) -Citizens Bank.
- Certified Relationship Banker, (Lending Regulations) -Citizens Bank.
- Certified Relationship Banker, (Credit Score) -Citizens Bank.
- Certified Relationship Banker, (The Customer Service System) -Citizens Bank.
- Certified Relationship Banker, (CSS For Retail- ATM/DEBIT CARD -Citizens Bank.
- Certified Relationship Banker, ( Citizens System: CSS Loan Payoff) -Citizens Bank.
- Certified Relationship Banker, (Account Title Change) -Citizens Bank.
- Certified Relationship Banker, (Credit Card Information) -Citizens Bank.
- Certified Relationship Banker, (CSS For Retail, Travel Notification) -Citizens Bank.
- Certified Relationship Banker, (Service To Solutions) -Citizens Bank.
- Certified Relationship Banker, (Dealing With Difficult Customer) -Citizens Bank.
- Certified Relationship Banker, (Maintain Linked Accounts) -Citizens Bank.
- Certified Relationship Banker, (The Citizens Checkup) -Citizens Bank.
- Certified Relationship Banker, (The Readiness Review) -Citizens Bank.
- Certified Relationship Banker, (Trust Accounts) -Citizens Bank.
- Certified Relationship Banker, (Trustee-Beneficiary Account) -Citizens Bank.
- Certified Relationship Banker, (What Is a Non-Resident Alien Account) -Citizens Bank.
- Certified Relationship Banker, (Account Titles and Ownership) -Citizens Bank.
- Certified Relationship Banker, (Age Restrictions on Account Opening) -Citizens Bank.
- Certified Relationship Banker, (Conducting a Checkup Over the Phone) -Citizens Bank.
- Certified Relationship Banker, (Fiduciary Accounts) -Citizens Bank.
- Certified Relationship Banker, (The Customer Service System and BLOC Scheduler) -Citizens Bank.
- Certified Relationship Banker, (Brain Bites: Time Management) -Citizens Bank.
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